Help deliver
seamless hospital operations by coordinating people, tasks and
resources with precision.
Join a team
where your decisions directly support patients, families and
frontline staff.
CRVCID 724531
This is an appointment for Casual or Fixed Term Full Time
and Fixed Term Part Time positions with the possibility of
extension(s) and/or permanency.
Position
Profile:
Become a vital part of the Patient Support Services team at
Perth Children’s Hospital. As an Agility
Dispatcher, you’ll be the central coordination point that
keeps essential hospital services moving — from patient and
equipment transfers to environmental and food services. You’ll use
our digital task‑management platform to allocate work, support
timely responses, and help maintain a safe, efficient and
high‑quality environment for patients, families and staff.
This role is ideal for someone who is organised, calm under
pressure, and enjoys being the go‑to person in a busy,
purpose‑driven setting where every decision contributes to patient
care.
Your Key responsibilities will include:
- Coordinate and support internal patient and equipment
transfers, as well as environmental, food and logistics service
activities, ensuring resources are deployed efficiently.
- Receive, triage and distribute service requests using an
electronic task‑allocation system, ensuring tasks are actioned
promptly and accurately.
- Provide courteous, responsive customer service to internal
hospital teams, supporting them with real‑time information and
assistance.
- Manage job queues and prioritise workflows, escalating
requests when required and allocating tasks based on urgency
and service needs.
- Liaise with hospital staff regarding patient and equipment
transfer requirements, environmental cleaning needs, and the
status of work orders.
- Escalate workflow issues to the Support Services
Coordinator – Logistics when additional support or resolution
is required.
- Monitor workflows and task progress using handheld devices,
desktop systems and location‑based technology across the PCH
site.
- Review and monitor key performance indicators related to
environmental, logistics and food services to support
continuous improvement.
- Assist staff with logging service requests, ensuring
accuracy and adherence to internal processes.
How to apply
We welcome your application via the ‘Apply for Job’ button at
the bottom of this page. Your application should contain the
following:
- A statement addressing selection criteria as per the Job
Description Form in 2 – 3 pages maximum.
Please note: Providing examples of how you have applied your
skills, knowledge and experience will help demonstrate how you meet
the selection criteria.
- A copy of your current CV outlining your most recent and
relevant work experience.
- The name, email and contact details of two referees who can
be contacted to provide an employment reference (we will
contact you and seek your confirmation prior to contacting your
listed referees).
Role related
questions: We encourage you to
contact Javad Tehrani at javad.tehrani@health.wa.gov.au or
phone (08) 6456 3228 with any specific questions related to this
role.
Help in submitting your application: If
you experience technical difficulties while applying online, please
contact Employee Services on 13 44 77 for immediate assistance
during business hours.
Eligibility: Australian citizenship or
permanent residency is an essential requirement for applicants to
be considered for permanent positions in the public sector. Fixed
term and/or casual contracts can be held by individuals on visas
that allow working rights within Australia.
Other Conditions: WA Health engages staff
in positions of trust and responsibility. WA Health policies
require applicants to undertake criminal records screening and
integrity checking as part of the appointment process. Referees may
also be asked to comment on an applicant’s integrity and past
demonstration of ethical behaviour.
WA Health is committed to eliminating all forms of
discrimination in the provision of our service. We embrace
diversity and strongly encourage applications from people from
culturally diverse backgrounds and people with disabilities.
In addition, we are committed to growing our Aboriginal
workforce as part of WA Health Aboriginal Workforce Policy. As a
measure to achieve equality, Section 51 of the Equal Opportunity
Act 1984 applies to this position and Aboriginal and Torres Strait
Islander peoples are encouraged to apply.
Whilst this selection process will initially be used to fill the
above vacancy, it may also be used to fill other "similar"
vacancies throughout the health service. In addition to this,
should the successful applicant decline or vacate the advertised
vacancy, then the next most suitable applicant may also be selected
from this process. Both of these options remain valid for a period
of twelve (12) months from when the authorised delegate endorses
the recruitment decision.
About
CAHS
The Child and Adolescent Health Service (CAHS) is proud to be
the leading service provider for paediatric healthcare in Western
Australia, as the State’s only dedicated health service for
infants, children, and young people. CAHS comprises three service
areas: Perth Children’s Hospital (PCH) and Neonatology, Community
Health, and Child and Adolescent Mental Health Services
(CAMHS).
With over 7000 employees, our services are delivered at PCH and
King Edward Memorial Hospitals (KEMH), as well as across a network
of more than 160 community clinics across the Perth metropolitan
area.
For further information about the benefits of working for CAHS,
please click here and
for further information regarding CAHS’ services, please
click here
CAHS values: To achieve our vision
of healthy kids, healthy communities, CAHS is
committed to providing a workplace culture that is driven and
shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During
the selection process you may be assessed on your ability to fulfil
the responsibilities of this position in accordance with the
values. If you have any questions regarding this, please contact
the person named in this advert.
Support for your interview
process
CAHS is committed to ensuring that our interview process meets
the access needs of all applicants. If you require any reasonable
adjustments to accommodate a disability, enhance access, or support
your inclusion and success during the interview, please contact the
CAHS Talent Acquisition Team prior to your interview.
You can reach the team via CAHS.talentacquisition@health.wa.gov.au or
by calling (08) 6456 0321. All enquiries will be treated
confidentially.
Lodgement is system generated. Any submissions on, or
after, 4:00pm on the closing date will not be
accepted.
