Aboriginal Customer Support Officer (50(d))
Level 3, $86,439 - $92,795 pa pro rata + Super - PSCSAA 2024
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
This role is being recruited under Section 50(d) of the Equal Opportunity Act 1984.
We welcome applications from Aboriginal and Torres Strait Islander people who bring lived experience, cultural knowledge, and community connection to this work. To be eligible, you must identify as Aboriginal and/or Torres Strait Islander and be recognised as such within your community.
If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Emily Parker on 0478 853 062 or via email at HRRecruitment@communities.wa.gov.au You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- corporate discounts with selected health insurance providers and access to wellness programs
- opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.
Applicants should note that part-time work arrangements are not viable for all roles. Front-line positions have limited access to part-time options due to client needs and operational demands. For specific queries, please contact the person listed in the advertisement.
About The Role:
This position supports Aboriginal clients in accessing Public Housing and sustaining tenancies.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A summary describing your understanding of the key challenges facing Aboriginal people and outline the skills and experience you have developed through your work in human services roles.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
Please contact Audrey Houghton, Business Improvement Officer on 6215 2350 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please contact Emily Parker, via email on HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number HRC0256499 for assistance.
We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.
