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About The Role
This role sits within the Security Services branch and plays a critical part in strengthening quality assurance, compliance, and continuous improvement across security operations. Reporting to the Manager Quality Assurance, you will support a culture of accountability and evidence-based decision making by reviewing operational practices, assessing use of force incidents, and contributing to the development and ongoing refinement of policies, procedures, and assurance frameworks.
You will conduct assurance reviews that test compliance, performance, and reporting standards, while providing clear, balanced advice on the risks, implications, and opportunities arising from operational activity. You will work closely with internal stakeholders to support consistent application of legislative and policy requirements, and assist in identifying trends, gaps, and opportunities to improve service delivery and governance within the Security Services branch.
This role provides critical analysis, documentation, and recommendations that inform senior management and corporate governance processes. Your work will directly support the integrity of security operations, public confidence, and the PTA’s commitment to safe, lawful, and professional service delivery.
This is an ideal opportunity for an experienced assurance or review professional who is comfortable working with sensitive information, complex incidents, and high profile matters, and who values precision, fairness, and continuous improvement in a fast paced operational environment.
About You
To be successful in this role you will: -
- Bring strong quality assurance, review, or continuous improvement experience, including demonstrated exposure to use of force reviews, incident assessment, or compliance monitoring within a security, law enforcement, or regulated operational environment, supported by a relevant qualification.
- Possess a sound working knowledge of relevant legislation, regulations, and policy frameworks relating to security operations, with the ability to interpret and apply requirements confidently and consistently in complex and sensitive contexts.
- Be an effective communicator with highly developed written skills, capable of preparing clear and concise reports, statistical summaries, trend analyses, briefing notes, and sensitive correspondence, including Ministerial, Parliamentary, and compensation related material when required.
About Us
The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.
Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.
Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.
Our Values
The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.
Safety - We are committed to safety and protecting your future.
Respect - We value and respect our customers, suppliers and each other.
Recognition - We recognise each other for achievement, initiative and innovation.
Integrity - We are honest and ethical.
Sustainability - We consider the long-term economic, social and environmental impact of everything we do.
You can expect.
- Government role with stability and opportunities to grow through personal development and career pathways
- Health and Wellbeing programs.
- Subsidised Corporate Apparel and Spectacles
- Supportive Team Environment
- Opportunity to join our Social Club offering savings and benefits all year round.
This is a Permanent Full-Time opportunity. This is a pool recruitment process where suitable applicants will be placed in a pool from which permanent or Fixed-Term appointments may be made within the next 12 months.
To be eligible to work permanently at the PTA you must be either an Australian Citizen or a Permanent Resident.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further information
Please refer to the attached Job Description Form (JDF) in the application pack for full details about the position, including any specific requirements relevant to appointment.
For further information about the role please contact Peter Armstrong, Transit Manager - Capability and Performance on (08) 9326 2882.
For more information about the PTA, please visit www.pta.wa.gov.au.
For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com.
How to Apply
Applicants are requested to provide the following:
- A comprehensive CV with two work related referees.
- A covering letter of no more than two pages, addressing the following Selection Criteria 1. Core competencies 3. Communication and Interpersonal
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.
Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.
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