Job opportunity

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Marisa Johnson, Customer Service Manager on 0481 061 878 or via email at Marisa.johnson@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs.
• opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

Applicants should note that not all flexible work options are viable in all positions and front-line positions have limited access to part-time, remote work hubs and work from home arrangements due to client needs and operational demands. Specific queries should be directed to the contact person nominated in the advert.

About Housing Direct:
Housing Direct is the Department’s Customer Contact and Business Processing Centre, who interact daily with our customers via telephone, email and other communication channels.

The Customer Service Team in Housing Direct are pivotal in assisting the Department to deal effectively with day-to-day maintenance work for our properties, support the Government’s Disruptive Behaviour Management Strategy and manage general enquiries from across the whole of Western Australia and other centralised business processing tasks on behalf of the Department of Housing and Works.

The centre is located in Mirrabooka and is a dynamic and inclusive environment with a focus on continuous improvement of its people and processes with the aim of providing optimum service to DHW stakeholders.

About the Role:
This position leads the Housing Direct Customer Service Team, and is responsible for:

• Providing knowledge, support, coaching and direction to the team, and role modelling appropriate customer service standards and behaviours to ensure high quality service standards are met.
• Supporting the Customer Service Managers in the delivery of services, including the development of work processes and operating procedures.
• Providing frontline information and assistance to customers on the Departments’ services or escalated enquiries.

How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
2. A two page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:
Please contact Marisa Johnson, Customer Service Manager on 0481 061 878 or via email at Marisa.johnson@dohw.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact the Recruitment Team, via email on HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number DHW0726 for assistance.

Currently there are two (2) permanent positions available for filling.  Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twenty-four (24) months and may be used to fill other similar permanent or fixed-term (full time and part time) vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.