Take the next step in your career by contributing to vital court services at a unique regional location in Western Australia!
Court and Tribunal Services is seeking to establish a pool of suitable applicants for contract opportunities of up to 12 months. These roles span a range of level 2 customer service and administrative support positions within regional Magistrates Court locations across Western Australia.
Regional Magistrates Courts are grouped into four regions, with key court locations including:
- Murchison/ Goldfields Region (Carnarvon, Geraldton, Esperance and Kalgoorlie).
- Kimberly/ Pilbara Region (Broome, Derby, Karratha, Kununurra and South Hedland).
- Southwest/ Great Sothern Region (Bunbury, Busselton, Collie, Manjimup, Albany, Katanning and Narrogin).
- Metro Region (Moora, Northam and Merredin).
Your details will stay on our Regional Talent Register for (4) months, after which time, you will need to re-apply.
About the Department of Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the Role
Court and Tribunal Services HR are responsible for level 2 roles which are critical in providing excellent customer and advisory services on court practices and procedures to all our internal and external customers, as well as comprehensive administrative court support. We undertake a variety of customer service and administrative support activities, including document lodgement, front counter, call centre, case management, information management and support services for the judiciary.
As an employee, the responsibilities of your role may include:
- Attend to enquiries either in person or by telephone.
- Handle difficult customer interactions in a courteous manner.
- Provide an advisory service in relation to practices and procedures.
- Assess and process applications.
- Lodge documents into the court and tribunal’s database.
- Liaise with legal counsel, WA Police and court and tribunal users.
- Prepare and check legal documents.
- Attend in court to assist Judicial Officers in court hearings.
About You
We are looking for people with:
- Strong interpersonal, written and verbal communication skills.
- Resilience and an ability to remain calm under pressure.
- A high level of empathy, professionalism and accuracy in the delivery of information to a diverse range of customers.
- Ability to work well with technology and competently operate computer systems.
- Ability to learn how to interpret and apply legislation, policies and procedures.
When considering whether this opportunity is suitable for you, it is important to reflect on the nature of the work undertaken within Courts and Tribunals. Certain level 2 positions may require exposure to evidentiary material, including but not limited to photographs, videos, written statements, and oral information, which may be confronting or distressing. Court and Tribunal Services is committed to minimising staff exposure to such material wherever practicable and provides comprehensive training, services, and resources to ensure employees are appropriately supported in managing these aspects of the role.
Eligibility to Apply
Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.
All employees are required to undergo employment screening, which includes a National Criminal History Check and other checks that may be relevant to the position requirements.
What is a Talent Register?
The Court and Tribunal Services Regional Talent Register is an online portal that allows you to register your interest for fixed term full time and part time opportunities up to twelve (12) months for a range of key positions across Regional Magistrate Court locations.
The benefit of applying through one of our Regional Talent Register is that you can gain valuable on the job experience which may lead to a long-term contract or permanency as per the operational needs of the Regional Magistrate Courts location.
Benefits and Opportunities
- Regional allowance after probation period.
- Career pathway opportunities within the Department.
- Learning and development opportunity programs.
- Health and wellbeing programs including Fitness Passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.
- Four weeks annual leave, time in lieu, and the possibility of work-related travel to regional locations.
Note: travel, accommodation and relocation costs are at your own expense unless advised otherwise at the time of your appointment.
Application process
Please ensure you review the attached Information Guide for further details on the application process and working for the Department. This information will assist you in preparing your application.
We require you to:
- Provide a comprehensive Resume/ Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
- Indicate your preferred regional work location(s) and working schedule preferences during the online application.
After lodging your application, you may be asked to attend an informal interview if a suitable vacancy arises. Your details will stay on our regional talent register for four (4) months, after which time, you will need to reapply.
Please be aware that there is no guarantee that an offer of employment will be made whilst your application remains on the register.
For further job-related information
If you would like further information regarding our regional talent register, please contact us at CourtandTribunalServicesHR@justice.wa.gov.au
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.
Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.
Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact the Diversity and Inclusion team on WorkforceDiversity@justice.wa.gov.au or (08) 9264 1700 for a confidential discussion.
Submitting your application
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 or email ramshelpdesk@bigredsky.com for assistance.
To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.
