THIS IS A PERMANENT, FULL-TIME POSITION
THIS POSITION IS BASED IN FREMANTLE
(COMMUTING TO ROTTNEST ISLAND AS REQUIRED)
APPLICATIONS FOR THIS POSITION CLOSE AT
MIDDAY ON FRIDAY, 24 APRIL 2026
Job Description
The Mooring Systems Coordinator leads a small, committed team, who are responsible for the day-to-day operations of the Rottnest Island Authority (RIA) mooring management systems operating within the Rottnest Island Reserve.
The position coordinates the configuration, inventory and customer service of the mooring management portal, including the processing of applications for mooring licences, authorised users, annual admissions, domestic commercial vessels access, permits and mooring waitlist. It also coordinates and updates the rental mooring inventory and online booking system.
At RIA, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will be Leading Others to help drive positive change.
Selection Criteria
Applicants should address the following essential criteria. These should be addressed in no more than three (3) pages in total.
- Substantial experience in the administration and coordination of online licencing and booking systems via online portals, with recent experience working with web-based booking, administration, and payment systems.
- Proven experience in building, developing, and monitoring the performance of a small customer focused team with high morale, cohesiveness, and exceptional customer service skills.
- Strong communication skills including the ability to verbally resolve customer service issues in line with RIA guidelines, policies and Regulations.
- Strong analytical skills, written communication skills and proven experience in report writing and developing technical procedures to regulate and guide the operation of a busy departmental operation. Proficiency in using computer software (including MS office, outlook, databases).
- Applies and promotes the principles of equity, diversity and work health and safety in the workplace.
The following desirable criteria will be assessed as required.
- Ability to interpret and implement legislation.
- Understanding of moorings infrastructure.
- Knowledge of ArcGIS mapping system.
About Us
We are a statutory authority of the Department of Biodiversity Conservation and Attractions (DBCA), one of Western Australia's largest state government agencies, providing exciting and challenging career opportunities in biodiversity conservation and park and natural resource management. We employ people with world-class scientific, policy, land and marine management, visitor services, research and educational skills.
For more information on what we do, our recruitment process, and why working at DBCA is an attractive proposition, please visit our website.
Benefits of working with us
In addition to the attractive salary and opportunities to contribute to biodiversity and environmental conservation initiatives, the department offers incentives including:
- Flexible working arrangements.
- 12% superannuation, full employer contribution and salary packaging options.
- 4 weeks annual leave with 17.5% loading paid as additional pay every December.
- 3 days additional public sector holidays each year.
- Cultural leave for Aboriginal and Torres Strait Islander staff.
- Access to study, bereavement, foster caring and parental leave.
- A confidential employee assistant program (EAP) for you and your family, including psychology and counselling services.
- Well-established learning and development programs.
Relocation Costs: A proportion of relocation costs may be covered at the discretion of the RIA.
How to apply:
All applications are to be submitted online. Select 'Apply for job', located at either the top or the bottom of the screen, and follow the instructions; you will need to provide a:
- a statement addressing the above requested criteria (in no more than three (3) pages.
- current CV, including the details of two referees with one being a recent or current manager/supervisor.
For further job-related information: contact Robbie Campbell on 0477 972 874 or for further information about RIA, visit https://www.ria.wa.gov.au/.
We have a detailed Job Application Kit to provide information about us, the values of the department and practical guidance on the process for you. Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.
Prior to commencement, the successful applicant will need to possess or obtain:
- A current (issue date not older than 6 months) and satisfactory National Police Check.
For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the Job Description link below. The documents linked to this advertisement are available in alternative formats upon request.
Eligibility: To be eligible for permanent appointment, it is essential to have Australian citizenship, New Zealand citizenship or Australian permanent residency status.
A search for additional applicants may be conducted for this position where necessary to provide a more diverse and/or competitive field.
Substantive Equality Statement
RIA supports and values diversity and aims to build a workforce that is representative of the community we live in. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse background and people with disability. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
For adjustments required in the recruitment process, including an alternative to applying online, please contact the selection panel convenor.
If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.
Similar appointments may be made from this process within a 12-month period to positions that may be permanent or contract, including contract appointments with the possibility of subsequent permanency.
