Job opportunity

Please note, as of 9 April 2026 this advertisement has been updated to include part-time.

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity
As a Customer Liaison Officer you will be the first point of contact for members of the community accessing the Child Protection and Family Support services of the Department of Communities and are responsible for:

• providing information to customers about departmental services and accessibility,
• assisting and directing members of the community to appropriate services,
• promoting the Department’s role and services,
• assisting the Business Support Team to provide a quality customer service to internal and external customers.

The position will need to work within the opening hours and closing hours of the office. For example, from 8.30am to 5:00pm. However, this can be rotational within the Customer Liaison Officer Team.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Gina Angelini, Business Manager on 6277 4670.

There is currently:

• 1x permanent full-time position available for immediate filling. 
• 1x fixed term full-time position available for four months with possibility of extension

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.

Join the Department of Communities
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A two page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Emily Parker, A/HR Hub Coordinator on 0478 853 062 AND email HRRecruitment@communities.wa.gov.au

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Emily Parker, A/HR Hub Coordinator at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.