Job opportunity

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity
As a Team Leader you will lead and supervise a customer service team for rebate programs. Using your extensive experience you will provide the first point of contact on many occasions to the general public, and assess customer eligibility and suitability for the WA Seniors Card and other administered rebate programs. In conjunction with the Manager and Coordinator you will also implement, maintain and improve financial controls, internal procedures and conduct the payment of rebates to individuals.

You will also be responsible for:

• Inducting and training Senior Card Officers in all aspect of their duties while also monitoring their achievement of performance standards and target attainment
• Monitoring and reviewing the team and individuals performance while recommending improvement strategies to the Manager and Coordinators.
• Set workplans and conduct regular performance appraisals, providing ongoing feedback, coaching and proactive support to the Seniors Card Officers.
• Preparing reports and correspondence on outcomes and discussions arising from customer contact.

Benefits

Working at the Department of Communities we offer a safe and healthy working environment, a range of benefits, including attractive salaries, flexible working arrangements, and learning and development opportunities in exchange for your skills, passion and commitment. To view the range of benefits that may be available click here.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Mervyn Teow, Manager, on 08 6277 5152 or on mervyn.teow@communities.wa.gov.au

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (permanent) that arise within the next 12 months across the Department of Communities. 

Join the Department of Communities
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A two to three [2 - 3] page written application addressing 1,2,3 and 4 of the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
3. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
4. An application form (for hard copy applications only).

Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Courtnie Hayes, A/HR Consultant via email on HRRecruitment@communities.wa.gov.au or 0466 517 569 during business hours only.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Courtnie Hayes, A/HR Consultant via email on HRRecruitment@communities.wa.gov.au or 0466 517 569 during business hours only.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.