Client Services Team Leader
Level 4, $95,782 - $100,526 pa + Super - PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
To better represent the diverse community we serve and improve employment opportunities for Aboriginal and Torres Strait Islander people, Sections 51 of the Equal Opportunity Act 1984 (WA) applies to this recruitment process. The Department of Housing and Works is committed to supporting equality, and applicants from Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.
If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Renae Chamberlain on 0407 380 357 or via email at Renae.Chamberlain@dohw.wa.gov.au.
You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- Government Regional Officer Housing (for applicants not recruited locally)
- District allowance
- Annual travel concessions
- An additional week of annual leave
- Professional development, training, and on-the-job learning to advance your career
- Generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging
- corporate discounts with selected health insurance providers and access to wellness programs
About The Role:
As a Client Services Team Leader you will be responsible for.
- leading and supervising a frontline Customer Service Team.
- implementing, maintaining and improving Customer Service policies and procedures, in conjunction with the relevant Manager.
- providing first point of contact on many occasions to the general public.
- assessing customer's eligibility and suitability for Department of Communities in Housing Services.
- approving Bond Assistance loans.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A two (2) page written application addressing 1,2,3 and 6 Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
Please contact Renae Chamberlain on 0407 380 357 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please email HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number HRC0248393 for assistance.
Currently there is one (1) permanent full-time position available for filling in Karratha and one (1) fixed-term full-time position available for filling in South Hedland until 9 October 2026. Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twelve (12) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.
