Housing Services Team Leader
Level 5, $105,167 - $114,938 pa + Super - PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64.
If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Kirsty Maldon on 08 6414 3957 or via email at Kirsty.Maldon@dohw.wa.gov.au.
You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- flexible work options, which includes the possibility to work a nine – day fortnight.
- professional development, training, and on-the-job learning to advance your career
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
- corporate discounts with selected health insurance providers and access to wellness programs
About The Role:
This role manages the coordination and delivery of housing services through supervision and leadership of its team members within the region. Key responsibilities include:
- Mentoring & Team Support
Provide coaching, feedback and guidance to staff, foster a safe and inclusive workplace, and support team members through workplace changes and challenges.
- Training & Development
Deliver training and ensure consistent application of Department of Housing policies, systems and initiatives across the team.
- Supervision & Performance Management
Set clear expectations, monitor team performance and KPIs, and implement proactive strategies to address issues and improve outcomes.
- Customer Service Leadership
Uphold and promote the Customer Service Charter, contribute to new service initiatives, and support staff in managing complex or high‑risk customer situations, including liaison with external agencies.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- A two (2) page written application addressing 1,2,3 and 4 Essential Work Related Requirements (Selection Criteria) as stated on the JDF.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
Please contact Kirsty Maldon on 08 6414 3957 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download these documents, please email, via email HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number HRC0247038 for assistance.
Currently there is one (1) permanent full-time position available for filling. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twenty-four (24) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
