We are establishing an appointment pool of Customer Engagement Officers.
With two full time permanent positions available for immediate start, located at any of North Regional Colleges campuses.
Suitable applicants will be placed in a pool from which appointments may be made for vacancies that arise in the next 12 months. We may offer permanent, fixed term, full time, part time or casual appointments, with the possibility of a further term and/or permanency.
We are seeking a Customer Engagement Officers to support high‑quality customer service, accurate information delivery, and smooth student registration processes.
As the Customer Engagement Officer, you will assist prospective and current students with course enquiries, enrolments, and visitor management, while also supporting lecturers and staff with administrative tasks and Student Management Systems. You will work across multiple platforms, ensure compliance with relevant policies, and contribute to continuous improvement initiatives.
We are looking for people who are customer‑focused, organised, confident using administrative and digital systems, and committed to fostering a collaborative, inclusive, and culturally responsive environment.
If you have experience in student services, customer engagement, administrative systems, or education support, we’d love to hear from you. This is a fantastic opportunity to join North Regional TAFE (NR TAFE )and live in one of the most unique, pristine, and vibrant regions of our State.
About Us
NR TAFE is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.
NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).
Our values reflect how we work to meet our purpose in creating opportunities through great learning experience.
We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.
As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.
If you would like to speak to an independent employment support service professional for free advice, resume tips, creating cover letters, responding to selection criteria or conducting some interview practice, give your local Jobs and Skills Centre a call on 13 64 64.
Jobs and Skills Centres are one-stop shops for careers, training and employment advice and assistance. Services are free, and accessible to all members of the community.
Find out more by visiting our website: www.northregionaltafe.wa.edu.au
What we offer:
At NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:
- Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.
- District Allowance from $7,436 - $18,898 per annum.
- Generous travel subsidy from $1,885 for yourself and your dependents plus additional travelling time each year.
- Air-conditioning subsidy to offset a proportion of your power bills during applicable months.
- Flexible working arrangements.
- Tax reducing salary-packaging options
- Employer Superannuation Contribution of 12%
- Access to NR TAFE’s corporate uniform.
- Free access to confidential Employee Assistance Program (EAP) for you and your family.
- Subsidised annual influenza vaccination.
- Up to five days Cultural Leave for Aboriginal and Torres Islanders
Want to know more?
Please contact Phoebe O’Brien, A/Manager Customer Experience on (08) 9159 6872 or email Phoebe.O'Brien@nrtafe.wa.edu.au
How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Applicants are required to apply online and submit by the closing date detailed below.
- A comprehensive Resume including two professional referees
- A written application addressing the following selection criteria in no more that one page.
- Demonstrated customer service skills including the ability to communicate effectively with diverse groups of people and provide accurate information.
- Competency in the use of technology and business systems, computer skills, experience with reporting and records management.
Advertised Reference Number: NRG008.26P
Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.
Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
Applications close Wednesday 18 February 2026 at 4:00pm (WST).
