Job opportunity

The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future.  We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.

We are currently recruiting for a pool which will be used to fill permanent full-time, part time, and fixed term positions as they arise for the next twelve months. Successful applicants will be placed into the pool for future appointments at our Cemeteries at Pinnaroo Valley Memorial Park, Fremantle and Rockingham Regional Memorial Park, and Karrakatta. We currently have one permanent full-time position available for an experienced Customer Service Officer at Fremantle and Rockingham Cemeteries.

About you

• You are an experienced customer service officer who takes pride in delivering excellent service while adhering to processes.
• You care about ensuring customers’ service needs are met in a caring, compassionate and efficient manner.
• You have strong attention to detail, auditing and recording information accurately.
• You work effectively within a team environment and are open to learning new skills to support team objectives, while consistently upholding the Code of Conduct.  
• You are confident and capable with technology, taking particular care when keeping customer database information accurate and current.
• You are comfortable liaising with a diverse range of teams across multiple locations to assist families.

About the role

We are seeking a compassionate individual with a genuine passion for customer service to deliver a seamless, high-quality experience for members of the community in our beautiful cemeteries.

The Customer Services Officer will be responsible for:

• Providing compassionate and efficient front counter, telephone and email service to customers, ensuring their needs are addressed effectively and in accordance with legislation, MCB policy, procedures and guidelines.
• Responding to complex enquiries about the MCB, including grants, cemetery renewal and other technical questions.
• Preparing incoming ashes for collection, audit and transferring to storage.
• Assisting bereaved families in the collection of ashes of loved ones.
• Preparing ashes for transfer into decorative urns, postage and memorialisation.
• Processing administration forms, grant applications, maintenance requests, complaints, invoices and other transactions, while maintaining meticulous records using our customer database.
• Bearing witness to family attended services when required.

This role reports to the site Team Leader Customer Services and forms part of the MCB's wider Support Services Team.

Why you want to work at the Metropolitan Cemeteries Board

The MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:

• encourages innovation and continuous improvement
• values self-leadership and emotional intelligence
• provides opportunity to do rewarding and challenging work
• provides flexible start and finish times, within operational requirements
• provides ongoing training and development opportunities
• remunerates you with Award based salary and leave entitlements plus 11.5% superannuation
• includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.

Equity and Diversity 

The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. 

Further Job-Related information 

For more information about these roles please contact Ms Janani Alvapillai, Acting Manager Support Services, on 08 9383 5293.

Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application.  If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5228.

Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.

How to apply

To be considered for an interview, please submit:

1. your current CV outlining your work experience and skills as relevant to this opportunity.
2. a covering letter of no more than 2 pages that demonstrate why you would be successful in the role, with particular attention to the work-related requirements below:
3. Ability to work productively and flexibly in a team environment, resolve issues and maintain a high level of accuracy, confidentiality, and a sense of calm.
4. Sound verbal and written communication skills, including a demonstrated ability to provide excellent customer service in a high-volume work environment and communicate sensitively and calmly with a diverse range of people.
5. Experience in managing client records and process transactions using a Customer Relationship Management (CRM) or business system database.
6. Understanding of how to interpret and apply legislation, policies and procedures.

Eligibility Requirements

1. The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment.
2. Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract.

On-line application lodgement

Apply online by clicking on the “apply for job” button.

Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted.

Applications close Monday, 9 February 2026 at 16.00.