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About the role
Are you someone who genuinely enjoys helping others and creating memorable experiences? Join us as a Passenger Assistant on Transwa’s Prospector, AvonLink, and MerredinLink services, where every journey is an opportunity to make a positive impact. In this customer‑focused role, you’ll be the friendly face passengers rely on—offering assistance, information, and comfort from the moment they board. Whether you’re helping elderly or disabled passengers, keeping onboard facilities welcoming, or assisting with luggage and refreshments, you’ll play a key part in ensuring every traveller feels safe, supported, and well cared for.
This role is ideal for anyone with a background in customer service, whether in retail, hospitality, fast food, or beyond —experienced professionals and newcomers alike are welcome! Working 64 hours per fortnight on a rotating roster, you’ll enjoy a dynamic role that keeps each day interesting, with shift start time ranging from early mornings to evenings , no two days are the same. To thrive in this role, you’ll need a current WA ‘C’ or ‘C‑A’ class driver’s licence, the ability to travel to regional locations to start or finish shifts, and the flexibility to work outside standard business hours. If you’re ready to embark on a rewarding and engaging role where you help passengers travel comfortably and confidently, we’d love to hear from you!
About You!
To excel in this role, you should possess:
- Considerable understanding of contemporary customer service techniques and their application within a hospitality environment.
- Well-developed relationship management skills, including the ability to develop a rapport with external stakeholders and resolve customer complaints.
- Sound numerical skills, including the ability to undertake basic manual calculations.
- Sound planning and organisational skills, including the ability to prioritise tasks and cope with competing demands.
- Ability to drive to/from regional locations for the purpose of commencing shifts or returning to Home Depot.
About Us
The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.
You can expect.
- Opportunities to grow through personal development and career pathways
- Health and Wellbeing programs including access to a free 24/7 onsite Gym
- Subsidised Corporate Apparel and Spectacles
- Supportive Team Environment
- Opportunity to join our Social Club offering savings and benefits all year round.
There is one permanent part-time opportunity available, working 64 hours per fortnight, with an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.
***To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.
Please contact Chumima Walton, Train Services Supervisor on (08) 9326 3172 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com
How to Apply
Applicants are requested to provide the following:
- A comprehensive CV with two work related referees.
- A cover letter outlining an example of a time when you delivered exceptional customer service and the positive outcome achieved, and why you want to apply for the role, including what interested you about the position.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.
Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.
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