The Opportunity
As part of the Memorial Services Team, you will be at the
heart of the Metropolitan Cemeteries Board (MCB), helping
families honour and celebrate the lives of their loved ones.
In your role as a Memorial Services
Officer, you will be responsible for preparing memorial
sites and coordinating the placement of plaques, memorial bases and
ashes in assigned locations. You will also conduct memorial and
ashes placement ceremonies with families in attendance, ensuring
each service is delivered with dignity, respect, and in accordance
with the wishes of the customer.
Other responsibilities include, but are not limited to;
- Deliver exceptional customer service in line with MCB’s
values, ensuring every interaction is respectful, empathetic,
and supportive.
- Respond to customer enquiries about MCB services, products,
policies, and regulations with clear and helpful
information
- Prepare urns and documents for the collection of ashes,
ensuring accuracy and respectful handling.
- Check memorial plaques against orders and invoices to
ensure they are correct and of quality before placement.
- Maintain accurate records using the Cemetery Records
System, ensuring all data is up-to-date and compliant with
regulatory standards.
- Prepare memorial sites by performing manual tasks,
including digging, using tools and manual handling in an
outdoor environment.
This position is primarily based at our Fremantle Cemetery
Monday to Friday; however, you may be required to work across other
sites as needed. The role includes fortnightly rostered
Saturday work, in which Toil or overtime will be applied.
For further information, please refer to the attached Job
Description Form (JDF) and/or contact Mr Kim McConchie, Monumental
and Memorial Services Coordinator, on 0455 083 334.
There is currently one [1] permanent position
available for immediate filling.
About Us
The MCB as the custodian of Perth’s cemeteries, provides
sensitive services and places that honour the lives of the diverse
Perth community. A self-funded statutory authority, the MCB
operates seven cemeteries and memorial parks across Greater
Perth.
Our aspiration; To be a sanctuary for our
community, preserving history and culture and providing places for
remembrance and connection.
Please go to the Metropolitan
Cemetries Board to find out more about our benefits and working
with us!
About You
As the successful candidate, you will demonstrate the
following;
- You are empathetic and customer-focused, with a commitment
to delivering high-quality service with strong problem-solving
skills.
- Possess strong verbal and written communication skills. You
communicate comfortably with people from all walks of life and
provide compassionate support during emotionally challenging
moments.
- You’re confident working effectively and independently in a
high performance, self-driven work role.
- You can perform manual handling tasks safely and
efficiently in an outdoor environment.
- Experience in handling sensitive situations with
discretion, empathy, and professionalism.
- Sound computer literacy skills and a high level of
attention to detail.
How to apply
Select the ‘Apply for
Job’ button and provide the following documents;
- A current resume/CV outlining your work experience and
skills as relevant to this opportunity.
- A two [2]-page letter addressing the Work-Related
Requirements specified in the JDF.
Please note;
- Applicants who are shortlisted will be assessed on
all Work-Related Requirements during the selection
process.
- Please ensure you have plenty of time to submit your
application to allow for unanticipated problems. Late
applications will not be accepted.
Applications close Monday, 9th February 2026 @
16.00pm
The successful applicant or applicants assessed as suitable
through this process may receive further offers of contract
employment and/or offers of permanent employment in this or similar
roles.
For technical difficulties while applying online, general
recruitment enquiries, or to request documents in an alternative
format, please contact Human Resources at
hr@mcb.wa.gov.au.
If you have any access needs and may require adjustments to
allow you to fully participate in the application and interview
process, or alternative methods of communication, please contact
Human Resources on 9383 5228. If you are an Aboriginal person who
would like assistance with your application, please
contact Jobs
and Skills WA on 13 64 64.
Equity and Diversity
The MCB embraces diversity and believes that the best services
come from a workplace where diversity in thought is welcomed and
encouraged every day. We are committed to creating an equitable and
diverse workforce, where we encourage applications from people with
disability, Aboriginal and Torres Strait Islander people, people
from culturally diverse backgrounds, women, youth and people from
sexual or gender diverse orientations.
