Lead a high performing team driving excellence in Registry Services
Are you an experienced people leader with a passion for delivering exceptional service? This is your opportunity to make a meaningful impact in a dynamic industrial relations environment, leading a team that plays a critical role in supporting the Commission’s work.
We are looking for an experienced professional to join our Registry Services leadership team as Registry Operations Manager. This is a permanent public sector role in a great CBD location!
About Us
The Western Australian Industrial Relations Commission (Commission) is a specialist industrial tribunal and court of record. Established by the Industrial Relations Act 1979 (WA), the Commission resolves disputes about industrial matters, including any matter relating to the work, privileges, rights or duties of employers or employees in industry.
The Department of the Registrar provides administration, advice and support to enable the general community, employee and employer associations, industrial practitioners and government agencies to make applications to the Commission, the Industrial Magistrates Court and the Industrial Appeal Court.
Our Values
- Excellence in Customer Service
- Innovation and continuous improvement
- Accountability and Integrity
- Respect and inclusiveness
- Collaboration and team spirit
About the Role
The Registry Operations Manager is a key leadership role within the Registry Services team, reporting directly to the Deputy Registrar. The role manages the day-to-day operations of the Registry, ensuring the delivery of high-quality registry and judicial support services, driving operational excellence and continuous improvement across the team.
You will lead and coach the Team Leads, foster a collaborative and supportive culture, and drive initiatives that enhance service delivery.
Our Ideal Candidate
You’re an experienced leader with a background in service delivery, and proven capability in court or tribunal operations. You bring experience in interpreting and applying procedural law and/or sound knowledge of industrial relations systems and legislation – either will set you up for success in this role.
You foster a collaborative, supportive and inclusive work environment where your team can thrive. Exceptional communication and interpersonal skills enable you to influence and build strong stakeholder relationships. You’re a problem solver who makes informed decisions under pressure and thrives on driving continuous improvement initiatives that enhance service delivery.
Leadership Expectations
We believe all our people are leaders irrespective of their role. We are committed to building the leadership capability of our people and to support this we have adopted Leadership Expectations.
Everyone leads in a context, and the leadership context for this position is Leading Others.
How to Apply
If this opportunity sounds like a great fit for you, we’d love to hear from you! Please submit a detailed curriculum vitae (CV) and cover letter of no more than two (2) pages, addressing the following two (2) selection criteria from the Job Description Form:
Criterion 1: Extensive working knowledge of and experience with court and/or tribunal operations, practices, procedures and processes (Deliver on high leverage areas).
Criterion 3: Proven experience in leading and developing teams in a customer service context, and fostering a healthy, inclusive and collaborative workplace (Build capability and Embody the spirit of the public sector).
Your application should provide sufficient information to enable an assessment of your skills and experience relevant to this role.
An assessment of the remaining selection criteria will occur throughout various stages in the selection process.
Please note we may conduct further search activities or extend the closing date, if required, to supplement the field of applicants.
For Further Job Related Information
For further information on this exciting opportunity please contact Sarah Kemp, Deputy Registrar on 0419 822 989 or email sarah.kemp@wairc.wa.gov.au.
Diversity and Inclusion
We are an equal opportunity employer committed to fostering a safe and positive workplace culture. We firmly believe that the best services come from a workplace, where varied views are welcomed and encouraged every day. Diversity and inclusion is valued and we encourage people from all backgrounds and experiences to apply. We particularly encourage applicants from Aboriginal and Torres Strait Islander backgrounds.
If you require any reasonable modifications to the application, recruitment, selection, or assessment process, please reach out to HR@wairc.wa.gov.au. Our People and Culture Team will assist you and ensure that your accessibility requirements are considered.
Working with Us
We offer a supportive, diverse and innovative environment, with great benefits, including:
- Great central CBD location.
- Generous leave provisions which include personal leave, an additional 3 public service days per year, purchased leave and parental/adoption leave.
- Wellbeing program which includes onsite ergonomic massage, skin cancer screenings and ergonomic assessments.
- Employee assistance program which includes professional counselling and assistance for employees and their families.
- Choice of Government Superannuation Scheme or superannuation scheme of choice.
- Salary packaging options.
- Ongoing training opportunities.
Other Conditions
This is a permanent full-time position.
This process may be used to fill other similar permanent or fixed term positions that may arise throughout the Department for the 6 months following the approval of the initial recruitment decision.
Australian Permanent Residency status is a minimum requirement for permanent appointment to the WA Public Sector. Appointment will be subject to a successful Criminal Record Screening clearance.
