Pool Recruitment
The Department of Fire and Emergency Services (DFES) seek to establish a pool of suitable applicants for the position of Communications Systems Officer. The pool will be valid for until exhausted or a decision is made to close the pool. There will be several positions available for immediate commencement following the recruitment process.
Suitable applicants may be offered a fixed term or permanent position as they become available. Being appointed to the pool does not guarantee you placement in a position.
About Us
As Western Australia’s leading hazard management agency, DFES performs a critical role coordinating emergency services for a range of natural disasters and emergency incidents threatening life and property.
By empowering our people, we create a diverse and capable organisation where we are united and supportive allowing us to work better together. It’s crucial that as a collective, our employees, volunteers and the general public have all the tools they need to safely and effectively manage emergency events.
To learn more about the Department and what we have to offer, please visit our website here or follow us on LinkedIn here.
About the Role
As a Communications Systems Officer (CSO) you will work in our Communications Centre as part of a dynamic team delivering high quality, customer focused emergency operations services.
You will play a central role in this challenging, high pressure environment by:
- Answering 000 and other emergency related calls.
- Dispatching personnel in response to a wide range of emergencies including fire, storm, cyclone, flood, hazardous material, rescue or search.
- Operating telephony and radio telephone equipment.
- Utilising DFES operational computer systems, software and applications.
- Recording information from emergency incidents using DFES reporting systems.
- Work effectively within a team environment while prioritising tasks based on urgency and operational needs.
This position is located at the Cockburn Emergency Services Complex but you may occasionally be required to work from our Belmont Centre. Successful candidates will be required to work in accordance with the current shift arrangements of the WA Fire Services EBA.
Sounds like you and want to know more? Then download the attached Job Description Form (JDF) or contact Ash Gasmier, District Officer State Coordination on 0418 601 441 or email DO.StateCoordination@dfes.wa.gov.au.
Job Information Sessions
Candidates are strongly recommended to attend a job information session to be conducted at the DFES Cockburn Emergency Services Complex located at 20 Stockton Bend Cockburn Central.
These sessions will cover the following:
- Overview of the role by a serving CSO
- Watch a video of the State Operations area to assist you to understand the duties of the CSO
- Listen to recordings of a CSO answering emergency calls
- Answer any questions regarding the role.
These job information sessions will be conducted at the Cockburn Emergency Services Complex at the following dates and times:
- Wednesday 21 January 6 – 7pm
- Saturday 24 January 10 – 11am
- Saturday 24 January 3 – 4pm
- Wednesday 28 January 6 – 7pm
Places for each information session are limited and will be allocated on a first come, first served basis.
To register your attendance at any of the above sessions, please email Ash Gasmier, District Officer State Coordination DO.StateCoordination@dfes.wa.gov.au and state which information session you would like to attend.
Employment Conditions and Additional Information
DFES is an emergency services organisation and all employees may be required to work or travel outside of normal business hours to assist with emergencies.
Aptitude, Psychological and Medical pre employment assessments -including Alcohol and Other Drugs Screenings, will form part of the recruitment process.
Successful candidates will be required to undertake a mandatory 160 hours of training conducted during normal business hours and a further 160 hours of training under operational conditions. An initial contract will be offered for this training period.
After successful completion of training, you may be offered a further contract and rostered to an on-shift position with ongoing training, mentoring and assessments. The contract may be extended, or a permanent position offered to candidates that meet the requirements of a performance review.
If you don’t want to miss out on this great opportunity, Apply Now!
All applications must be submitted online, simply click 'Apply for Job', located at either the top or bottom of this screen and follow the instructions.
To apply for this position, please submit the following:
- A maximum two (2) page statement addressing essential criteria four (4), five (5) and six (6) contained in the attached job description form and in the context of the position responsibilities.
- A current comprehensive CV that clearly demonstrates your relevant competencies and experiences, including the names of two referees who can attest to your suitability to this role.
To assist with your application and provide you with more detail about the application process, please click on the attached Applicant Information Pack.
Please do not send your application to Ash Gasmier or seek their assistance with lodging your application.
If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used to provide reasonable adjustments. Please contact us at jobs@dfes.wa.gov.au.
Please Note:
- All Essential Criteria listed in the Job Description Form will be assessed during the course of the selection process.
- Referees may be contacted at any stage during the process.
- Ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application online before 4:00pm (WST).
- Any late, emailed or proforma applications submitted will be rejected.
- An executive search may be undertaken as part of the recruitment to this role.
Benefits of Working With DFES
As well as a great salary and being a part of something rewarding with key networking opportunities, our employees also enjoy an amazing range of benefits which may include:
- Free 24/7 access to an on-site gym.
- Opportunities to assist during statewide emergency incidents.
- Great work/life balance through flexible working and leave arrangements.
- Long service leave after 10 years.
- Paid parental leave as well as other attractive leave options.
- Access to salary packaging options.
- Professional Career Development Opportunities.
Eligibility To Apply
You must be an Australian Citizen or hold permanent residency to be considered for permanent appointments or hold a working visa covering the term of the contract (proof must be provided with your application) to be eligible for this position
National Police Certificate
A condition of employment for new employees of DFES is that a current National Police Certificate (less than 3 months old) is provided prior to commencement.
Choice of Super
The Fire and Emergency Services (Superannuation Fund) Regulations 1986, prevents DFES from offering choice of super for permanent appointments. Those appointed permanently, only have the following two options:
- Remain with their existing GESB Superannuation account; or
- Join the Fire and Emergency Services Superannuation Fund (Click here for more information).
Those appointed on a fixed term contract do have choice of super, however if converted to permanent, employees will need to choose one on the two options listed above.
DFES Supports Diversity and Inclusion
DFES supports inclusion and diversity and advocates the value of inclusiveness where all DFES personnel are encouraged to contribute fully and are recognised and valued for their differences in an environment that is free from discrimination and the negative effects of bias, both conscious and unconscious.
People from culturally diverse backgrounds, Aboriginal Australians and people with a disability are encouraged to apply. DFES may prioritise recruitment decisions based on the Equal Opportunity Act 1984 (WA).
