This is a permanent, full-time vacancy.
If managing a team to deliver customer service in a dynamic and fast-paced environment is your passion, then we would love to hear from you!
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the role
The Family Court of WA offers a dynamic and busy environment, ideal for individuals driven by results and team leadership in customer service.
In this role you will:
- Lead a team delivering high-quality registry services to the WA community.
- Collaborate with Judiciary and Executive Management to improve the delivery of court services.
- Monitor and enhance service standards and procedures that assist in making it easier for customers to participate in Court processes.
We are seeking candidates with:
- Experience in managing teams in high-volume customer service environments.
- Ability to identify trends, initiate change, and innovate operations.
- Strong understanding of court process and procedure is advantageous.
- Passion for customer-centric service and stakeholder engagement.
- Highly developed conceptual and analytical skills to solve customer-related problems.
Eligibility
Permanent positions – To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
Benefits and opportunities
- Flexible working arrangements
- Career pathway opportunities
- Learning and development opportunity programs
- Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness centre discounts available for employees and their families.
- Check out the attached Applicant Information Pack to find out other benefits of working for Justice.
Application process
How to apply
Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.
We require you to submit:
- Provide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
- A statement no more than 2 pages, addressing the following job-related requirements and/or role specific criteria.
Please provide examples to support your claims.
- Shapes and Manages Strategy
- Achieve Results
- Builds Productive Relationships
- Contact details of two work related referees.
All remaining Job-Related Requirements and/or Role Specific Criteria will be assessed at a later stage in the recruitment process.
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy and Commissioner’s Instructions and No. 39: Interim Arrangements to Fill Public Sector Vacancies. Permanent, fixed term, full time and part time appointments may be offered during this period.
For further job-related information
If you would like further information regarding the vacancy please contact Suzanne Taylor, Executive Manager Family Court of WA on (08) 9224 8319 for a confidential discussion.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.
Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.
Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact the Diversity and Inclusion team on WorkforceDiversity@justice.wa.gov.au or (08) 9264 1700 for a confidential discussion.
Submitting your application
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.
To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.
