CRVCID. 713827
This is a Permanent Full Time appointment.
Your new
role
Are you passionate about making a difference? Do you want to be
part of an agency that is dedicated to helping consumers resolve
their grievances and ensure that health services are safe and
ethical?
We are seeking an experienced and enthusiastic person for the
role of Assistant Director Complaint Resolution.
The Assistant Director Complaint Resolution manages and leads
the daily operations of the complaint management and investigation
function of the Office. The position supports the Deputy Director
in the strategic management of the Office, identifying, translating
and implementing strategic objectives into operational goals.
You will work in a small but supportive team that values
diversity and different perspectives. You will be supported and
have access to training so you succeed in the role. Our agency
commits to a healthy work life balance and provides opportunities
for flexible working hours and flexible working arrangements.
If you would like to know more about the role, please don't
hesitate to reach out to the contact person below.
We anticipate that interviews for this process will occur on
Friday 13th February 2026.
Selection Criteria: Please see the attached Job
Description Form.
About
HaDSCO
We are an independent Statutory Authority providing complaint
resolution services in the health, mental health and disability
sectors in Western Australia and the Indian Ocean Territories. Our
service covers the private, public and not-for-profit sectors and
prison health services. To find out more about us, please visit our
website at www.hadsco.wa.gov.au
We are a dynamic organisation, with a focus on customer service
and achieving positive outcomes from the complaint resolution
process. We also have a commitment to providing an impartial,
high-quality service, and we are always looking for ways to do
things better.
The Office recognises, values and embraces the diversity of the
Western Australian and Indian Ocean Territories communities,
including differences in culture, ethnicity, religious beliefs,
sexuality, gender identity, age, abilities and life experiences.
The Office is committed to providing an inclusive and respectful
workplace for all staff and encourages applicants from a diverse
range of backgrounds to apply for the role.
Accessibility: If you have any communication or access needs
that require adjustment to allow you to participate in this
recruitment process, please contact Business Services on (08) 6551
7600 or by email at mail@hadsco.wa.gov.au
Want to know
more?
Your future manager Correne Bartlett, Deputy Director, is more
than happy to speak with you on 08 6551 7649. You can also talk
with her about reasonable requests for things we can do to support
you to participate fully in this recruitment.
How to
apply
You've heard from us, now we'd like to hear from you.
Submit your application online by clicking the 'Apply for Job'
button at the bottom of this page. You will need to provide:
- A comprehensive CV that clearly shows your experience
relevant to this role.
- A maximum two page statement addressing the position
essential criteria, drawing on the Leadership Expectations that
apply to this role..
Please allow plenty of time to submit your application, as late,
emailed and proforma applications will not be accepted.
To be successful with your application, you will be required
to:
- Provide evidence of your Australian citizenship or
permanent residency (to be considered for permanent positions
in the WA public sector).
- Undertake a criminal record screening, as part of the
appointment process. We may ask referees to comment on your
integrity and past demonstration of ethical
Whilst this selection process will initially be used to fill the
above vacancy, it may able be used to fill other “similar”
vacancies within our Office. In addition to this, should the
successful applicant decline or vacate the advertised vacancy, then
the next most suitable applicant may also be selected from this
process. Both of these options remain valid for a period of twelve
months from when the authorised delegate endorses the recruitment
decision.
Submitting your
application
Your application must be
submitted online by 2nd Februrary 2026. You must have a current,
valid email address to apply online and this email address will be
used to communicate with you.
If you experience difficulties
while applying online, please contact Employee Services on 13 44 77
for immediate assistance during business hours.
Lodgement is system generated.
Any submissions on, or after, 4:00pm will not be
accepted.
LATE OR EMAIL
APPLICATIONS WILL NOT BE CONSIDERED.
