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Service Coordinator - Family Support and Outreach - Paediatric Palliative Care and Hospice Service
Salary: HSO Level G8 $135,972 - $140,644 per annum
Location: WA Children's Hospice, Sandcastles (Boodja Mia), Swanbourne
Unit/Division: Child and Adolescent Health Service > Service Unit 4 - Medical - Paediatric Palliative Care and Hospice Service
Work Type: Permanent - Full Time
Position No: 00022412
Closing Date: 2026-02-02 4:00 PM
Attachments:
About CAHS - v2023-01.pdf
Applicant Information Package.pdf
Job Application Information Sheet.pdf
Service Coordinator - Family Support and Outreach - 00022412 - JDF - August 2025.pdf

Help shape a compassionate, family-centred service that supports children and young people with life-limiting conditions and their families - at home and in their community.

This is a permanent full-time position. Job share arrangements may be considered for the right applicants.

CRVCID No. 713055

About the Role

The Child and Adolescent Health Service (CAHS) is seeking a Service Coordinator – Family Support and Outreach to join our Paediatric Palliative Care and Hospice Service (PPC&HS) and lead and support the delivery of evidence-based psychosocial care for children and young people with life-limiting conditions, and their families, across hospital, community and outreach settings.

Reporting to the Program Director - PPC&HS, you will manage a small multidisciplinary team and work closely with clinical and community partners to ensure families receive timely, coordinated and culturally safe support throughout their journey - from diagnosis through treatment, end-of-life care, and complex grief and bereavement.

With a focus on identifying their psychosocial needs, you will deliver tailored, evidence-based interventions to support the whole family including siblings and extended family members. This includes offering practical assistance such as navigating NDIS and community services.

You will also provide statewide specialist consultation, liaison and supervision to health professionals and partner agencies supporting children and families in palliative care settings, including regional and rural areas, strengthening the capacity of the broader system to deliver family-centred care.

Key responsibilities include

  • Leading your team in delivery of a broad range of psychosocial interventions, including comprehensive assessment, allocation, and case management.
  • Engaging with families across diverse community contexts, ensuring equitable access through proactive outreach to rural and remote areas.
  • Collaborating with schools, community services, NGOs and other agencies to support children and families close to home, including rural and regional outreach, and advocate for family needs throughout the care continuum.
  • Contributing to service development, policy, governance, quality improvement and performance reporting.
  • Participating in workforce planning, recruitment, supervision and professional development.
  • Working collaboratively with clinical leadership to align service delivery with strategic objectives, budgets and performance targets.

If you have extensive experience in psychosocial care of children and families together with experience in palliative care service delivery or complex care environments, we encourage you to apply.

About the Sandcastles (Boodja Mia) Children’s Hospice:

Due to commence operations mid 2026, this purpose-built, world-class paediatric hospice, located on the stunning Western Australian coast, offers statewide specialist paediatric palliative care services for children and young people (0–18 years) who are living with life-limiting or life-threatening conditions, and their families.

This state-of-the-art, 7-bed facility will be the first of its kind in Western Australia, providing specialised palliative care for children living with life limiting conditions aged from birth to 18 years within a peaceful, home-like setting that prioritises comfort, dignity and connection.

For more information on the Perth Children’s Hospice can be found here.

How to Apply

Applicants are requested to apply online (www.jobs.health.wa.gov.au). Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants.  

Your ability to meet the work-related requirements will be assessed throughout the recruitment process.

For your written application please provide the following:

  • A current resume which summarises your experience, qualifications and how you can meet the position requirements.
  • Please provide the name, email, and contact details of two referees who can be contacted to provide a reference. Referees should include at least one individual who has been or is your direct Line Manager/Supervisor. (We will contact you to seek your confirmation prior to contacting your listed referees).

Within the application system you will be presented with the following three (3) questions designed to assess your suitability against the Essential and Desirable Selection Criteria outlined in the attached Job Description Form. Please review the Criteria carefully when preparing your responses.  These questions allow you to showcase your relevant skills and experiences in detail and how it relates/ translates to the paediatric palliative care setting. There is a generous word limit of 500 words per question. 

  1. Describe how your education, training and experience have equipped you to provide psychosocial care to children and families in dynamic clinical situations. Please include an example of a challenging case and how you adapted your approach.
  2. Describe a time when you had to consult and negotiate with multiple stakeholders who had differing priorities. How did you ensure effective communication and achieve a positive outcome?
  3. Explain your approach to leading and supervising a multidisciplinary team. How do you balance individual staff supervision with maintaining overall team cohesion and performance? Provide an example from your experience.

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Selection Criteria: Please see the attached Job Description Form. 

For Further Job Related Information: We encourage you to contact Lisa Cuddeford, Head of Department, Palliative Care, lisa.cuddeford@health.wa.gov.au with any specific questions related to this role.

Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Working With Children check: This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au.

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities. In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

About CAHS

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).

With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here

CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.

You can reach the team via CAHS.talentacquisition@health.wa.gov.au or by calling 08 6456 0321. All enquiries will be treated confidentially.

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. 

LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.

filler
Position Title
Service Coordinator - Family Support and Outreach - Paediatric Palliative Care and Hospice Service

Agency
Child and Adolescent Health Service
Salary
HSO Level G8 $135,972 - $140,644 per annum
Location
WA Children's Hospice, Sandcastles (Boodja Mia), Swanbourne
Unit/Division
Child and Adolescent Health Service > Service Unit 4 - Medical - Paediatric Palliative Care and Hospice Service
Work Type
Permanent - Full Time
Position No.
00022412
Closing Date
2026-02-02 4:00 PM
Position Title
Service Coordinator - Family Support and Outreach - Paediatric Palliative Care and Hospice Service

Location
WA Children's Hospice, Sandcastles (Boodja Mia), Swanbourne
Work Type
Permanent - Full Time
Position No.
00022412
Salary
HSO Level G8 $135,972 - $140,644 per annum
Closing Date
2026-02-02 4:00 PM
Description

Help shape a compassionate, family-centred service that supports children and young people with life-limiting conditions and their families - at home and in their community.

This is a permanent full-time position. Job share arrangements may be considered for the right applicants.

CRVCID No. 713055

About the Role

The Child and Adolescent Health Service (CAHS) is seeking a Service Coordinator – Family Support and Outreach to join our Paediatric Palliative Care and Hospice Service (PPC&HS) and lead and support the delivery of evidence-based psychosocial care for children and young people with life-limiting conditions, and their families, across hospital, community and outreach settings.

Reporting to the Program Director - PPC&HS, you will manage a small multidisciplinary team and work closely with clinical and community partners to ensure families receive timely, coordinated and culturally safe support throughout their journey - from diagnosis through treatment, end-of-life care, and complex grief and bereavement.

With a focus on identifying their psychosocial needs, you will deliver tailored, evidence-based interventions to support the whole family including siblings and extended family members. This includes offering practical assistance such as navigating NDIS and community services.

You will also provide statewide specialist consultation, liaison and supervision to health professionals and partner agencies supporting children and families in palliative care settings, including regional and rural areas, strengthening the capacity of the broader system to deliver family-centred care.

Key responsibilities include

  • Leading your team in delivery of a broad range of psychosocial interventions, including comprehensive assessment, allocation, and case management.
  • Engaging with families across diverse community contexts, ensuring equitable access through proactive outreach to rural and remote areas.
  • Collaborating with schools, community services, NGOs and other agencies to support children and families close to home, including rural and regional outreach, and advocate for family needs throughout the care continuum.
  • Contributing to service development, policy, governance, quality improvement and performance reporting.
  • Participating in workforce planning, recruitment, supervision and professional development.
  • Working collaboratively with clinical leadership to align service delivery with strategic objectives, budgets and performance targets.

If you have extensive experience in psychosocial care of children and families together with experience in palliative care service delivery or complex care environments, we encourage you to apply.

About the Sandcastles (Boodja Mia) Children’s Hospice:

Due to commence operations mid 2026, this purpose-built, world-class paediatric hospice, located on the stunning Western Australian coast, offers statewide specialist paediatric palliative care services for children and young people (0–18 years) who are living with life-limiting or life-threatening conditions, and their families.

This state-of-the-art, 7-bed facility will be the first of its kind in Western Australia, providing specialised palliative care for children living with life limiting conditions aged from birth to 18 years within a peaceful, home-like setting that prioritises comfort, dignity and connection.

For more information on the Perth Children’s Hospice can be found here.

How to Apply

Applicants are requested to apply online (www.jobs.health.wa.gov.au). Please note, applicants must have a current, valid email address in order to apply online. This email address will be used for communication with applicants.  

Your ability to meet the work-related requirements will be assessed throughout the recruitment process.

For your written application please provide the following:

  • A current resume which summarises your experience, qualifications and how you can meet the position requirements.
  • Please provide the name, email, and contact details of two referees who can be contacted to provide a reference. Referees should include at least one individual who has been or is your direct Line Manager/Supervisor. (We will contact you to seek your confirmation prior to contacting your listed referees).

Within the application system you will be presented with the following three (3) questions designed to assess your suitability against the Essential and Desirable Selection Criteria outlined in the attached Job Description Form. Please review the Criteria carefully when preparing your responses.  These questions allow you to showcase your relevant skills and experiences in detail and how it relates/ translates to the paediatric palliative care setting. There is a generous word limit of 500 words per question. 

  1. Describe how your education, training and experience have equipped you to provide psychosocial care to children and families in dynamic clinical situations. Please include an example of a challenging case and how you adapted your approach.
  2. Describe a time when you had to consult and negotiate with multiple stakeholders who had differing priorities. How did you ensure effective communication and achieve a positive outcome?
  3. Explain your approach to leading and supervising a multidisciplinary team. How do you balance individual staff supervision with maintaining overall team cohesion and performance? Provide an example from your experience.

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Selection Criteria: Please see the attached Job Description Form. 

For Further Job Related Information: We encourage you to contact Lisa Cuddeford, Head of Department, Palliative Care, lisa.cuddeford@health.wa.gov.au with any specific questions related to this role.

Help in submitting your application: If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Working With Children check: This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au.

Other Conditions: WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities. In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

About CAHS

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).

With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS’ services, please click here

CAHS values: To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.

You can reach the team via CAHS.talentacquisition@health.wa.gov.au or by calling 08 6456 0321. All enquiries will be treated confidentially.

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted. 

LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.

Attachments

About CAHS - v2023-01.pdf
Applicant Information Package.pdf
Job Application Information Sheet.pdf
Service Coordinator - Family Support and Outreach - 00022412 - JDF - August 2025.pdf


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