Court and Tribunal Services is seeking to establish a pool of suitable applicants for contract opportunities (up to 12 months), available across of range of Level 2 positions in customer service and administration support services in Perth CBD, Metropolitan and Regional Courts.
This includes: Magistrates Court, Children’s Court, Coroner’s Court, Tribunals and Review Board, Office of Criminal Injuries Compensation, Fines Enforcement Registry, Sheriff’s Office, Family Court, District Court, Supreme Court, and the State Administrative Tribunal.
Your details will stay on our temporary register for four (4) months, after which time, you will need to re-apply.
About Justice
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the role
Level 2 roles are critical in providing excellent customer and advisory services on court practices and procedures to all our internal and external customers, as well as comprehensive administrative court support. We undertake a variety of customer service and administrative support activities, including document lodgement, front counter, call centre, case management, information management and support services for the judiciary.
You may be required to:
- Attend to enquiries either in person or by telephone.
- Handle difficult customer interactions in a courteous manner.
- Provide an advisory service in relation to practices and procedures.
- Assess and process applications.
- Lodge documents into the court and tribunal’s database.
- Liaise with legal counsel, WA Police and court and tribunal users.
- Prepare and check legal documents.
- Attend in court to assist Judicial Officers in court hearings.
About You
We are looking for applicants with:
- Strong interpersonal, written and verbal communication skills;
- Resilience and an ability to remain calm under pressure;
- A high level of empathy, professionalism and accuracy in the delivery of information to a diverse range of customers;
- Ability to work well with technology and competently operate computer systems;
- Ability to learn how to interpret and apply legislation, policies and procedures
When considering whether this opportunity is right for you, it’s important to consider the nature of the work Court and Tribunals undertakes. Some Level 2 roles may involve exposure to evidentiary materials (including but not limited to photographs, videos, written statements, and oral information) that may be confronting and/or distressing. Court and Tribunal Services is committed to reducing the exposure to these materials/information for staff wherever possible, and the Department of Justice offers services and resources to support staff.
Eligibility to Apply
To be eligible for appointment, you must be either an Australian citizen, an Australian permanent resident OR hold a visa that entitles you to live and work in Australia (without sponsorship) for the term of the contract.
All employees are required to undergo employment screening, which includes a National Criminal History Check and other checks that may be relevant to the position requirements.
Benefits and opportunities
- 20 days annual leave per year, plus 3 repealed public holidays.
- 13 weeks paid long service leave every 7 years.
- Access to corporate health cover discounts plus other health and wellbeing initiatives.
- Learning and development opportunities.
Application process
How to apply
- You will be required to submit a comprehensive Resume highlighting your suitability and relevant skills/experience.
- You will be asked to select the location(s) you are interested in and work preference(s) as part of the online application process.
After lodging your application, you may be contacted to attend an informal interview if a suitable vacancy becomes available. Your application will stay on our temporary register for four (4) months, after which time, you will need to re-apply.
Please be aware that there is no guarantee that an offer of employment will be made whilst your application remains on the register.
If you are interested in permanent or long term contract positions, you will need to apply separately for vacancies advertised.
If you have any questions about our Temporary Employment Register, please contact us at courtandtribunalservicesHR@justice.wa.gov.au
Submitting your application
Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.
If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 or email ramshelpdesk@bigredsky.com for assistance.
To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.
