Systems Support Officer
Level 4, $95,782 - $100,526 pa, PSCSAA 2024
Come join the team at the new Department of Housing and Works.
The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.
We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.
Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.
We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.
We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Peter Palmer on 0437 623 777 or via email at Peter.Palmer@finance.wa.gov.au. You can also reach us through the National Relay Service.
When you join us, you can enjoy a variety of benefits, including:
- flexible work options, including working from home up to 2 days per week.
- professional development, training, and on-the-job learning to advance your career.
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
- modern workspaces, where you choose your workspace that assists you to do your best work.
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
- corporate discounts with selected health insurance providers and access to wellness programs.
- Opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.
About The Role:
The Systems Support Officer provides technology focused support services to assist the effective delivery of business systems initiatives to internal and external clients to meet client and departmental needs in accordance with appropriate standards. The role maintains sound client-focused relationships in pursuit of Technology Services service delivery with stakeholders.
About You:
You will have experience supporting applications in a Works environment including works management, corporate registers and office accommodation applications. You will have an understanding of GIS tools. You will use your well developed communication, interpersonal and problem solving skills to resolve user issues and requests. You will have the ability to prioritise work and be capable of working independently and within a small team.
The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.
How to Apply:
If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:
- A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
- Cover letter of up to three (3) pages or less, outlining how you meet the essential requirements of the role and demonstrate leadership behaviours.
Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.
Further Job-Related Information:
For further information about the position please contact Peter Palmer on 0437 623 777 (not to be contacted for Applicant Information Packs or assistance with lodging your application).
To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.
If you are unable to view or download the documents, please call (08) 6557 8111 and select option 1, or email recruitment@dohw.wa.gov.au, mentioning the vacancy reference number VCID03174 for assistance.
Currently there is one (1) permanent full-time position available for filling from January 2026. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
