The Role
We have an exciting new opportunity available for a Care Services Coordinator in our Motor Injury Insurance Division.
The Care Services Coordinator's goal is to improve the quality of life and independence outcomes for those who have experienced life-changing injuries from a catastrophic accident. Through our case management and integrated approach, the role of a Care Services Coordinator is to collaborate with key stakeholders to determine and implement rehabilitation programs, injury recovery goals, return to work/ home arrangements and ongoing support needs.
The Person
In addition to a tertiary qualification in Physiotherapy/Occupational Therapy/ Registered Nurse or similar discipline, and current registration with the relevant professional body, you will align with our values and have the capability to:
- Assess, coordinate and monitor the complex needs of catastrophically injured people;
- Communicate effectively using a variety of appropriate verbal and written methods to convey empathy with professionalism in a manner appropriate for clients who have suffered catastrophic injuries and their families;
- Apply effective case management/ coordination strategies for people catastrophically injured; and
- Think flexibly with a desire for ongoing learning and development in line with evidence based practice principles.
You will receive ongoing training, coaching and mentoring to enhance your skills.
About Us
The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.
The Insurance Commission generated $1.3 billion in revenue over six months to 31 December 2024 and holds nearly $9 billion in assets, making it a major self-funded statutory authority.
At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.
What You’ll Enjoy
Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.
A competitive salary will be offered to the successful applicant commensurate with skills and experience.
Workplace Diversity
The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.
Partnership with the National Disability Recruitment Coordinator
We have partnered with Job Access - National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment that meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.
Application Requirements
To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.
Appointment Information
In addition to the immediately available position, appointments may be made from this process within a twelve month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.
Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.
Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).
Enquiries
For further information about the role please contact Monique James, Principal Care Services Coordinator on (08) 9264 3784 or (+61) 408 659 137.
If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 3813 or email Human.resources@icwa.wa.gov.au.
Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.
