Permanent - Full Time
About the role
Legal Aid has an exciting opportunity for a motivated and enthusiastic office all-rounder to join our team in Bunbury. Working as part of the busy office team, you will spend a large part of your day being the first point of contact with the public and assisting them with accessing help for their legal issues. The role involves screening a high volume of phone calls, emails, and in-person counter enquiries, then matching, and connecting the public to legal services or where appropriate, providing legal information or referrals. You will also undertake a wide range of administrative duties including scheduling appointments, preparing court lists, typing, data entry, receiving Legal Aid Application Forms, liaising with stakeholders within and outside Legal Aid, general office operational duties, and providing administrative support to our lawyers so that they can provide quality and timely legal help to our clients in the criminal, family, and civil law practice areas.
About you
To be successful in this opportunity, you will:
- Have a desire to help our clients
- Enjoy working positively with others and be a team player
- Have excellent attention to detail, fast and accurate keyboard and computer skills
- Be able to communicate well with staff and clients
- Feel comfortable assisting people from diverse backgrounds and all walks of life in-person and over the phone (including persons with complex needs, drug and alcohol issues, mental health issues, distressed or agitated due to their legal situations
- Be able to follow procedures and organise yourself to meet deadlines
- Be able to work under pressure in a fast paced and often demanding environment
- Have administration experience
- Be keen to learn and share knowledge
Previous experience working in a legal setting or similar work environment and other service providers in the community is desirable, but not essential.
About us and what we can offer you
We offer a strong team working environment, the satisfaction of adding value to the community, and a range of benefits in line with business requirements, which may include professional development opportunities, flexible working and leave arrangements, including opportunities to purchase leave, and a range of health and wellbeing initiatives. Click here to learn more about the benefits we offer employees.
Legal Aid WA is an independent statutory authority funded by the State Government and Commonwealth Governments. We provide over 100,000 legal services to clients each year in the areas of criminal, family and civil law across Western Australia. Please visit www.legalaid.wa.gov.au to find out more about us. You can also keep up to date with our activities and achievements by following us on LinkedIn.
How to Apply
Applications are made online. In addition to the questions being asked in the online application, you should submit:
- A comprehensive CV (max. 5 pages) that showcases your talents and key achievements relevant to the role; and
- A cover letter (max. 2 pages) outlining your relevant experience and demonstrating your ability to meet the selection criteria, paying particular attention to the criteria in bold text in the JDF (Tip - your written communication skills will also be assessed so be sensible with font and margin sizes).
Qualifications and minimum experience required for the role will also be assessed by the panel at application stage.
Click the “Apply for Job” button at bottom of this page to submit your application. Applications are only accepted via www.jobs.wa.gov.au. Please allow enough time to submit your application, as late applications will not be accepted.
For technical difficulties while applying online, contact the RAMS Helpdesk on 1300 733 056 and quote recruitment ID number 964102. If you have any questions about the application process or do not have access to a computer with internet access, please contact RecruitmentAdmin@legalaid.wa.gov.au.
Further information
Download the attached Job Description Form to learn more about the role. We recommend you review our guide on applying for a job at Legal Aid WA, including eligibility, preparing your application and the selection process, prior to submitting your application. Alignment with Legal Aid’s values will also be considered in the panel’s assessment of candidates. Please take time to familiarise yourself with the role prior to applying.
If you would like to talk to someone about the job, please contact Lucy Howard on Tel: (08) 97212277 or email bunbury.admin@legalaid.wa.gov.au.
For First Nations specific information regarding working at Legal Aid WA, including our First Nations Staff Network, please visit First Nations Employment. For First Nations culturally appropriate resources on making a job application visit Jobs and Skills WA.
Diversity & Inclusion
A commitment to fair and equitable treatment for all is at the very core of Legal Aid WA’s values. We recognise a diverse workforce is essential to delivering inclusive client centred services. Legal Aid WA welcomes applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, people with disability and LGBTQIA+ members of the community.
Suitable Australian First Nations applicants may be given priority consideration over other applicants to achieve our vision of widening access to justice in a culturally safe and inclusive environment.
People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace. If you require adjustments to participate in the recruitment process, please contact Janice Green on tel (08) 6373 5297 or email Janice.Green@legalaid.wa.gov.au
Other Conditions
This selection process may be used to fill other similar Legal Aid WA vacancies, in addition to this vacancy, for up to twelve (12) months from the completion date of the selection process. The panel may also search for further candidates beyond the closing date.
Appointment to all positions at Legal Aid WA is subject to a satisfactory national criminal history check, integrity and conflict checks, and 100-point identification check.
ATTACHMENTS:
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jdf - administrative officer paralegal l1or2 (bunbury).pdf
You can view and print these PDF attachments by downloading
Adobe Reader.
WORK TYPE:
Permanent - Full Time
LOCATION:
Bunbury
CLOSING DATE:
2025-05-05 10:00 AM
(YYYY-MM-DD)
