Why Work with Us?
With a rich history dating back to 1926 and exciting future ahead, Main Roads Western Australia is the WA State Government agency responsible for managing the State's road network safely, connecting people and places. Main Roads is not just about roads. It’s about people.
We are one of the largest geographically spread road agencies in the world, responsible for more than 18,500 kilometres of road spread over 2.5 million square kilometres.
Our role is to plan, build and maintain Western Australia’s State Road Network valued at just over $46 billion. We work closely with our portfolio partners, Department of Transport and Public Transport Authority as well as local government to support the needs of all road users across the state by providing an integrated world-class road transport network.
Our services are delivered through the dedicated efforts of our employees who are located in ten regional and several metropolitan offices throughout the State.
About the Role:
This role is located in Narrogin, part of the Wheatbelt Region of Main Roads WA. Our Narrogin office is one of eleven regional locations responsible for the day-to-day management and continuous development of Main Roads vast network and assets. We ensure safe, efficient road access for the community.
As a key member of the team, you will manage customer services and communications across the Region.
Your primary responsibilities will include resolution of customer enquiries, providing advice to various stakeholders across the community as well as promotion of Main Roads Wheatbelt region activities and events.
The role also works closely with the Strategy and Communications Directorate to ensure effective corporate customer service initiatives, systems, processes and tools.
For a complete list of responsibilities and performance expectations, please refer to the Job Role Statement.
Should you wish to build your future and grow as a person and a professional, think about a career with Main Roads Western Australia. If you possess the skills and this position interests you, we encourage you to apply.
What We Offer:
At Main Roads, you can have a challenging, flexible and rewarding career that takes you exactly where you want to go with an organisation who supports a healthy work-life balance to help with what is important to you.
In addition to rewarding work, competitive salaries and 11.5% superannuation, some of the benefits of working with Main Roads include:
- Commuted Overtime Allowance of 9% based on additional 2.5 hours worked per week
- Generous District Allowance and Travel concession plus additional annual leave and travel days – earned per year for your time in the region
- Housing subsidy may apply
- Reduced subsidies – a discount on your air conditioning, gas/electric hot water, telephone bills
- Flexible working arrangements
- Attractive leave entitlements
- Training and development opportunities
- Health and Wellbeing focus.
How to Apply:
Please submit the following as part of your application:
- A comprehensive CV demonstrating relevant skills and abilities within the context of the Job Role Statement.
- A statement outlining your sound skill, knowledge, and experience in the following three (3) criteria in no more than three (3) pages:
- Customer service
- Building and enhancing stakeholder relationships including community groups
- Communications management including media responses
Please submit evidence of your current Western Australian ‘C’ or “C-A” class motor vehicle driver’s licence. Applicants selected for appointment will need to provide originals prior to appointment.
For job specific information/for a confidential discussion about this opportunity please contact Elizabeth Davies, Stakeholder Engagement Manager on (08) 9622 4703 – not to be contacted for assistance with application.
For any general enquires, or if you have any support of access needs that may require adjustments to allow you to fully participate in this selection process (including an alternative format for submitting your application), contact Katrina Durer-Flint on (08) 9265 5367 or email hrjobs@mainroads.wa.gov.au
If you experience technical issues when submitting your application, including if you are experiencing issues with the Multi-Factor Authentication (MFA), please contact RAMS Helpdesk on 1300 733 056 or send an e-mail to ramshelpdesk@bigredsky.com.
Once you are ready, click the ‘apply’ button. Allow plenty of time to complete and submit your online application as late and/or incomplete applications will not be considered.
We're building a diverse workforce
At Main Roads, we are committed to building a workforce that reflects the communities in which we work and live, fostering an inclusive environment that accepts every person, embraces their strengths and differences, and provides opportunities for all to achieve their full potential.
We are a WORK180 Endorsed Employer for All Women, a registered Disability Confident Recruiter, a member of Pride in Diversity as LGBTQIA+ allies, an active member of CEOs for Gender Equity, and guided by our Reconciliation Action Plan, we are committed to providing meaningful training and employment opportunities to deliver positive outcomes for Aboriginal and Torres Strait Islander Peoples. Apply now to join us!
Additional Information
All selection criteria listed in the Job Role Statement will be tested throughout the selection process.
The successful candidate will be required to complete a National Police Clearance and pre-employment medical assessment as part of this recruitment process.
Applicants deemed as suitable for but not appointed to this role may also be considered for appointment to “similar vacancies” within Main Roads subject to business requirements.
Attachments:
-
JRS Customer Services Manager.pdf
-
applicant information.pdf
-
employment standard.pdf
You can view and print these PDF attachments by downloading Adobe Reader.
