Job opportunity

About Main Roads Western Australia: 

At Main Roads, we are committed to delivering a world-class road network and creating positive, lasting impacts for WA communities. We play a critical role in overseeing the planning, design, construction, and maintenance of major roads and highways across the State. This includes managing traffic flow, ensuring road safety, and supporting infrastructure projects to improve transport efficiency. As we continue to grow and improve, we are seeking an experienced ICT Application Delivery Coordinator to join our collaborative, high performing team.

Learn more about how Main Roads supports the WA Community below:

About the role

We are seeking an experienced and proactive ICT Application Delivery Coordinator to join our dynamic and innovative team at Main Roads. In this critical role, you will coordinate the delivery of ICT application and support services within the ICT Service Delivery section, ensuring that services align with business objectives and drive operational excellence.

We are looking for a strong technical leader who not only possesses the necessary expertise but also has the skills to manage and develop a high-performing team. This role requires someone with a strong focus on employee management—working to develop and guide your team’s performance and behaviours, helping them grow and thrive in their roles.

The successful candidate will demonstrate exceptional stakeholder relationship management skills, listening actively to internal stakeholders, understanding their needs, and collaborating to provide tailored solutions that align with business strategies. You will be solutions-focused, with a customer service mindset, strong critical thinking, and problem-solving abilities.

Key Responsibilities:

• Lead and coordinate the delivery of ICT applications and support for Microsoft Dynamics 365, Power Apps, and SharePoint Online solutions.
• Manage and develop a small team of application support consultants, ensuring optimal performance, employee behaviour, and professional growth through coaching and development opportunities.
• Develop, implement, and maintain standards, processes, and procedures for ICT application products and support services.
• Lead operational delivery of ICT applications and support services, ensuring high levels of customer satisfaction.
• Apply critical thinking and problem-solving skills to research and recommend new application products and services, driving innovation and continuous improvement within the ICT application portfolio.
• Manage vendor relationships, ensuring smooth service delivery, performance, and value for the organisation.

At Main Roads, we are committed to your professional growth. Whether you are looking to enhance your career or make an impactful change, this role offers exciting opportunities to develop your skills and drive meaningful change within a forward-thinking organisation.

What We Offer

At Main Roads, you can have a challenging, flexible and rewarding career that takes you exactly where you want to go with an organisation who supports a healthy work-life balance to help with what is important to you.

In addition to our competitive salary and 11.5% superannuation, the following initiatives/benefits may be available:

• Attractive leave provisions including paid parental leave
• Additional 3 days Public Service Leave per annum
• Choice of a 40 or 37.5 hour working week
• Flexible working hours
• Training and development opportunities
• Health and wellbeing focus.

Submitting Your Application

Please submit the following as part of your application:

1. A detailed CV demonstrating your relevant skills and abilities.
2. A written statement outlining your substantial skill, knowledge and experience in the following four (4) criteria in no more than 4 (four) pages:
   • Delivery of ICT applications and support services in a large multi-disciplinary organisation.
   • Design, configuration, administration and development of Microsoft Dynamics 365, Power Apps and SharePoint Online solutions, and the Microsoft 365 platform.
   • Building and enhancing stakeholder relationships.
   • Managing employee behaviour, performance and development.
3. If applicable to you (not mandatory), a copy of your Degree in Information and Communications Technology or other relevant discipline.

If you have any questions about the role, contact Steve McVay, ICT Service Delivery Manager on steve.mcvay@mainroads.wa.gov.au - not to be contacted for assistance with application.

For any general enquires, or if you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternative format for submitting your application), contact Thao Le Ho on (08) 9323 4147 or email hrjobs@mainroads.wa.gov.au

If you experience technical issues when submitting your application, including if you are experiencing issues with the Multi-Factor Authentication (MFA), please contact RAMS Helpdesk on 1300 733 056 or send an e-mail to ramshelpdesk@bigredsky.com.

Once you are ready, click the ‘apply’ button. Allow plenty of time to complete and submit your online application as late and/or incomplete applications will not be considered.

We're building a diverse workforce

At Main Roads, we are committed to building a workforce that reflects the communities in which we work and live, fostering an inclusive environment that accepts every person, embraces their strengths and differences, and provides opportunities for all to achieve their full potential.

We are a WORK180 Endorsed Employer for All Women, a registered Disability Confident Recruiter, a member of Pride in Diversity as LGBTQIA+ allies, an active member of CEOs for Gender Equity, and guided by our Reconciliation Action Plan, we are committed to providing meaningful training and employment opportunities to deliver positive outcomes for Aboriginal and Torres Strait Islander Peoples. Apply now to join us!

Additional Information 

All selection criteria listed in the Job Role Statement will be tested throughout the selection process. 

The successful applicant will be required to complete a pre-employment medical questionnaire and a National Police Clearance as part of this recruitment process.

Applicants deemed as suitable for but not appointed to this role may also be considered for appointment to “similar vacancies” within Main Roads subject to business requirements.