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About the role
Are you passionate about creating memorable customer experiences and ensuring smooth and safe journeys for travellers? Join us in transforming the way we connect with our passengers!
In this role, you'll play an integral part in supporting passengers at our stations by providing essential information and offering ticketing and travel assistance. Whether it’s guiding school groups, supporting passengers with special needs, or helping travellers navigate their journeys, you'll be at the heart of creating seamless travel experiences. You'll also assist passengers with their travel needs, managing passenger movements on platforms, ensuring their journey is safe, enjoyable, and stress-free.
Your responsibilities will include monitoring fare gates, validating tickets and Smartrider cards, and actively contributing to fare compliance. You’ll play a vital role in identifying and reporting issues promptly to ensure our services run efficiently and safely. During special events, you’ll promote safety and support crowd management, ensuring smooth passenger flow across trains, stations, car parks, and facilities.
We’re seeking enthusiastic individuals with a passion for delivering exceptional customer service and creating positive interactions. The ideal candidate will excel in communication and possess strong interpersonal skills to engage with diverse passengers. You’ll be confident and proactive in resolving challenges and addressing passenger concerns while thriving in a dynamic team environment. Energy, reliability, and a positive attitude are key to succeeding in this role.
This is more than just a role—it’s an opportunity to make a meaningful difference in people’s daily lives while helping us shape the future of travel. If you’re motivated to go above and beyond for passengers and work collaboratively to enhance the customer experience, we’d love to hear from you!
About You!
To excel in this role, you should possess:
- Well-developed and effective communication, interpersonal and de-escalation skills
- An ability and desire to work effectively both in a team and independently, with the flexibility to adapt in a changing environment.
- The ability to work unsocial hours including shift work and weekends.
- A C class drivers’ licence
We provide a seven-week training program for this role, so learn whilst you earn!
About Us
The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.
At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.
As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.
You can expect.
- Opportunities to grow through personal development and career pathways.
- Health and Wellbeing programs
- Five weeks of annual leave; 13 weeks of long service leave after 10 years then subsequently every 7 years of continuous service.
- Uniforms supplied.
- Supportive Team Environment
- Opportunity to join our Social Club offering savings and benefits all year round.
Being a Passenger Ticketing Assistant means that you will be required to work shift work and weekend work as required, with irregular start and finish times. You may also be temporarily required to work at various locations other than where assigned.
There are several full-time, permanent positions available. Initially this selection process will be used to fill the above vacancies, but it may also be used to appoint to similar positions that may arise within the next (12) months on a permanent basis.
You will need to be available to commence our training program starting 30 June 2025 and attend an Assessment Centre in person.
To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia, at the time of application
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.
Please contact Theresa Midwinter, A/Manager Customer Service, on (08) 9326 3994 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
How to Apply
Applicants are requested to provide the following:
- A comprehensive CV with two work related referees.
- A cover letter (1 page) describing a time when you applied exceptional customer service in a previous role, highlighting your interpersonal abilities including demonstrating conflict resolution.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.
Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.
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