The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.
We have one full-time position available for a Customer Services Coordinator, who can lead and provide effective supervision of the Customer Services team across multiple sites. This will require demonstrated skills in leadership, people and project management, implementing innovative solutions, and time management, as well as communication and innovation.
About you
- You look for ways to deliver great service, whilst ensuring processes are followed.
- You drive excellence in Customer Service ensuring community needs are met in a caring, compassionate yet efficient manner.
- You have thorough attention to detail, checking and recording information accurately.
- You develop and manage effective relationships in a team environment to support and improve quality service delivery and meet team objectives.
- You can formulate and implement policy and procedures that are consistent with legislation.
- You are competent with technology, and, in particular, keeping up-to-date information in customer databases.
- You will align with our values of Compassion, Respect, Understanding and Integrity.
About the role
We are seeking a compassionate person who is passionate about developing Customer Service excellence in frontline teams by motivating and enabling them to deliver exceptional quality to clients in our beautiful cemeteries.
The Customer Services Coordinator will be responsible for:
- Lead and supervise a team of Customer Service officers, providing mentoring and development opportunities.
- Oversee and undertake complex operational duties, ensuring policies and procedures align with legislation and business practices.
- Achieve business development and performance targets by delivering high-quality, timely, and efficient services.
- Foster effective relationships with internal and external customers and stakeholders to enhance service delivery and business outcomes.
- Contribute to the continuous improvement of processes, tools, and systems to support service delivery.
Why you want to work at the Metropolitan Cemeteries Board
The MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:
- encourages innovation and continuous improvement
- values self-leadership and emotional intelligence
- provides opportunity to do rewarding and challenging work
- provides flexible start and finish times, within operational requirements
- provides ongoing training and development opportunities
- remunerates you with Award based salary and leave entitlements plus 11.5% superannuation
- includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.
Equity and Diversity
The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.
Further Job-Related information
For more information about these roles, please contact Mr Justin Ainge, A/Manager Support Services, on 08 9319 0407 during normal business hours.
Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5228.
Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.
How to apply
To be considered for an interview, please submit:
- Your current CV outlining your work experience and skills as relevant to this opportunity.
- A covering letter of no more than 2 pages addressing the following work-related requirements:
- Well-developed people management skills including the ability to coach and mentor staff, manage performance and develop team capability.
- Experience leading a team in a customer-focused, multi-site environment with demonstrated organisational skills to coordinate tasks and resources to support achievement of KPIs.
- Experience in interpreting and applying legislation and policy with ability to provide guidance and recommendations on more complex or contentious issues.
- Well-developed written, verbal and interpersonal communication skills including the ability to negotiate, collaborate, and build and maintain relationships with a range of internal and external stakeholders at all levels.
Eligibility Requirements
- The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment.
- Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector.
- A current and valid West Australian Driver’s Licence is a requirement for this role.
On-line application lodgement
Apply online by clicking on the “apply for job” button.
Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro-forma applications will not be accepted.
Applications close Monday, 24 February 2025 at 4:00pm.
