Investigations Officer/ Senior Investigations Officer
Level 4/5, $87,712 - $105,254 pa, PSCSAA 2022
Exciting opportunity for an Aboriginal and/or Torres Strait Islander, person living with a disability and/or Youth (age 24 and below).
At Finance we are passionate and innovative about the work we do. While improving the lives of Western Australians, our values of clarity, empathy, growth and collaboration underpin everything. We recognise that to be the ‘Best Place to Work’ we need to have a diverse and inclusive workforce that not only better represents the community of Western Australia but supports staff to be their most authentic selves.
As part of our team, you will enjoy:
- a range of flexible work options including working from home up to 2 days per week.
- significant opportunities to develop and grow through a range of professional development, training, and on the job learning opportunities.
- generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long service leave accrues every 7 years and an option to purchase additional leave each year, plus access to cultural leave for Aboriginal and Torres islander employees.
- opportunities to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan (DAIP) and Finance Indigenous Network (FIN).
- a commitment to disability inclusion by completing the JobAccess National Disability Recruitment Coordinator Partnership.
As a part of our commitment to improving diversity within our workforce we have identified this vacant position as an opportunity to appoint an Aboriginal and/or Torres Strait Islander person, person living with a disability and/or Youth (age 24 and under). Therefore, Sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, apply to this recruitment process and only applications from these specified diversity groups will be considered.
Our dedication to Diversity and Inclusion ensures we conduct inclusive recruitment practices to enable all candidates to take part in this process. We encourage you to reach out to Adrian Vallis on (08) 9262 1251 or Adrian.Vallis@finance.wa.gov.au to discuss any adjustments or accommodations you may require, to support you in this recruitment process.
About The Role:
The Investigations Officer / Senior Investigations Officer undertakes audits and investigations to ensure taxpayers pay the right amount of tax and only receive grants in accordance with their entitlements. As part of the audit/investigation process, you need to ensure that the taxpayer has a clear understanding of their obligations and how they can comply with RevenueWA legislation. In this role, you will write reports with final recommendations relating to the audit/investigation outcomes.
About You:
The ideal candidate will be a motivated values driven professional who:
- is committed to providing high quality customer service and building productive client relationships;
- has sound communication skills, including the ability to understand your audience to communicate in a simple and clear manner;
- has good research, analytical and problem-solving skills; and
- is a team player who can manage their own time and tasks effectively. Having experience resolving customer conflict and negotiating outcomes is beneficial.
A background in revenue or taxation is not essential. Applicants with transferrable skills are encouraged to apply. Training programs will be made available to successful applicants.
The leadership context for this position is Personal Leadership: this means that you take personal accountability for delivering excellence and can show how you support your team and agency in delivering strategic goals. You build and nurture relationships and you are willing to seek feedback and learn. The successful candidate will demonstrate the behaviours and mindsets in this context when undertaking the role. For more information about leadership expectations, see PSC Leadership Expectations.
How to Apply:
If you think you have what it takes to be a part of our dynamic and forward-thinking team, submit the following in MS word or PDF format only:
- A comprehensive CV that clearly shows your skills, experiences and key achievements, including the details of two referees.
- A covering letter of no more than two (2) pages, providing examples that demonstrate:
- Your approach to managing and progressing your workload when dealing with competing priorities;
- Your experience in using research, analytical and problem-solving skills to address customer queries or resolve an issue;
- How you build effective relationships with colleagues and customers.
To assist you with your covering letter, please refer to the Essential Requirements, Finance’s Values and Leadership Expectations, outlined in the Job Description Form (JDF).
You may need to provide documentation to substantiate claims regarding any qualifications listed on your covering letter and/or CV.
The Investigations Officer positions are criteria progression positions, these Positions may be filled at Level 4 or Level 5.
Suitable applicants may be required to supply and maintain their own approved vehicle with a Motor Vehicle Allowance payable for business use as authorised by the Director Compliance.
Virtual interviews may be used as part of this recruitment process.
You will need to clearly demonstrate your alignment to Finance’s Values throughout all stages of the selection process as a pre-requisite for appointment.
Please ensure you apply by the closing deadline as late and incomplete applications will not be accepted.
Further Job-Related Information:
Please contact Adrian Vallis on (08) 9262 1251 or Adrian.Vallis@finance.wa.gov.au for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).
Please refer to the Applicant Information Pack and Job Description Form for full position details as these documents will assist you with the preparation of your application.
If you experience difficulties downloading these documents, please call (08) 6557 8111, select option 1 or email recruitment@finance.wa.gov.au and quote VCID02967 to obtain an Applicant Information Pack.
Currently there is one (1) permanent full-time or part-time position available for filling. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.
The positions are structured such that if a person is appointed to the Investigations Officer position at a Level 4 classification, they will have the opportunity to be reclassified to a Senior Investigations Officer, Level 5 providing their behaviour and technical expertise have developed over a period of time to the extent that they can satisfy certain competencies at the higher level (i.e. reclassification is not automatic).