The Energy and Water Ombudsman WA acknowledges the Aboriginal peoples of Western Australia as the traditional custodians of the lands and waterways throughout Western Australia, and we pay our respects to their Elders past and present.
We are seeking two new Board Directors to represent the interests of customers of electricity, gas and water services. The remuneration is currently $18,943 per year (including superannuation). The term of appointment is three years, with a possible extension for a further three years. Directors will take office in November.
About the Energy and Water Ombudsman WA (EWOWA)
EWOWA is an independent and impartial body that receives, investigates and resolves complaints about electricity, gas and water providers in Western Australia.
More information can be found at: https://energyandwater.ombudsman.wa.gov.au/
The Board
The Board is responsible for the overall oversight of the dispute resolution scheme, which is operated on a day-to-day basis by the office of the Western Australian Ombudsman on its behalf through a specific contract for services. The Board does not become involved in the investigation or resolution of individual disputes. EWOWA operates as a public company limited by guarantee, whose members are the electricity, gas and water providers.
The key duties of the Board of Directors are to manage the business, budget and policy planning of the Company. The Board does not become involved in the handling of complaints.
The EWOWA Board consists of seven directors: an independent chairperson, three customer representative directors, and three directors representing the gas, electricity and water industries.
The Board usually meets quarterly in person in Perth, with some matters also considered between meetings by email or online. Further information regarding the role of the Board is contained in the attached Information Pack.
Selection Criteria
Essential
- Understanding of the interests and concerns of residential and small business customers in the energy (gas, electricity) and water industries.
- Sound working knowledge of issues pertaining to the energy and water industries.
- Experience as a director of a board or demonstrated capacity to understand the role of a director of a board.
- Experience in the governance of a small-scale organisation.
Desirable
- Consideration will also be given to expertise in a profession or discipline that would add value to the Board, in particular, experience in dispute resolution and/or consumer advocacy.
Please note that, if you are selected, you will be required to provide a National Police Certificate.
Would you like to know more?
For more information about the position:
Marcus Claridge, Principal Assistant Energy and Water Ombudsman (08) 9220 7511
For questions or difficulties with submitting your application only:
Theresa Gartlan, A/Senior HR Consultant (08) 9220 7467
How to Apply
Prospective applicants can obtain a Job Information Package which provides details about the duties of the position. This is attached above.
Click on the ‘Apply for Job’ button at the top or bottom of this advertisement to lodge your application. You are required to attach the following:
- A covering letter (no more than two pages) outlining your skills, experience and suitability for the position in the context of the Selection Criteria; and
- A resume (no more than four pages) that details your duties and achievements from current and previous roles, demonstrating that you have the skills, knowledge and experience to do the job. This should include names and contact details of two referees.
If you experience any difficulties submitting your application online, or downloading the attached documents, please contact Theresa Gartlan, A/Senior Human Resources Consultant on (08) 9220 7467.
Police Clearance
A current, satisfactory National Police Certificate will be required prior to commencement.
Other Information
To achieve a broad field of applicants, we may conduct an executive search and may use this process to continue to recruit applicants after the closing date.
Closing Date: Applications must be received by MONDAY 22 JULY 2024, 1:00pm (WST).
Late applications will not be accepted.
