1 permanent position available immediately
Other Conditions
Australian Citizens or Permanent Residents only
Substantive Equality Statement
Lotterywest and Healthway are an equal opportunity employer. We embrace diversity and encourage applications from a diverse field, including Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, and people with a disability which is supported by our Strategic Workforce Plan. If you're an applicant with a disability please click the attachment below to read about requesting adjustments.
The Organisation
Lotterywest is the only State Government owned and operated lottery in Australia, where all the available profit is returned to the Western Australian Community through discretionary and statutory grants. Lotterywest has supported the Western Australian community for over 90 years. Its vision for ‘a hopeful, healthy, connected and sustainable community life for all Western Australians’.
Lotterywest is the employing agency for Healthway, which is the only State Government agency dedicated to health promotion. For over 30 years Healthway has been providing grant funding to sport, arts and racing organisations, community activities, and to health promotion projects and research. Healthway’s vision is for a ‘healthy and more active Western Australia.’
What we Offer
By joining the team at Lotterywest, you’ll experience the satisfaction that comes with being part of an organisation that is helping make a positive impact in the community and turns dreams into reality.We believe in flexibility, work-life balance and support, so you can be the best at what you do.
You will have access to several employee benefits including:
- A flexible work environment with the ability to purchase leave and negotiate flexible working hours.
- A commitment to employee professional growth
- A friendly working environment with a variety of wellness and social activities on offer.
- Lotterywest’s Head Office is located in the heart of Subiaco, with excellentaccess to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.
For the latest updates and to learn more about Lotterywest, follow us on Facebook or visit our website www.lotterywest.wa.gov.au
Job Profile
Reporting to the Manager Customer Services, the Concierge Officer delivers a range of professional front of house services for our business and a great customer experience for our internal and external customers including: players, grant customers, retailers, suppliers, business partners and stakeholders.
The Concierge Officer is the face of Lotterywest and Healthway and is responsible for providing our customers with an outstanding experience when visiting Lotterywest and Healthway, understanding and meeting their expectations and directing them to the appropriate business area in a proactive, engaging and welcoming manner. The role has the following key areas of focus:
- Outstanding customer experience
- Service excellence
- Effective front of house operations
- Customer relationship management
- Resolution of customer complaints and issues
Essential Selection Criteria
- Demonstrated communication skills with the ability to listen to customer needs, determine their requirements and confidently assist them
- Demonstrated experience coordinating professional front line customer services and supporting a diverse customer base
- Good interpersonal skills with the ability to develop and manage relationships with customers and stakeholders
- Good problem solving skills with the ability to use initiative, organise and effectively prioritise tasks
- Demonstrated experience working collaboratively across teams
Want to know more?
For full details of the role and what we are looking for you are encouraged to read the attached job description. Please refer to the job pack for instructions on how to apply.
Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.
For Further Job Related Information
Enquiries about the role can be directed to Carys Fisher, A/Manager Customer Services on (08) 9488 6235.
Join Lotterywest
Applicants are required to apply online and need to submit the following documents in Word or PDF format only:
- A current resume/CV
- A cover letter of no more than two (2) pages addressing your capability to fulfil all of the essential selection criteria in the attached job description
To submit your application, please click on the Apply for the job button.
Our People and Culture team are happy to help if you need assistance on (08) 9488 6492
Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time
Protecting your Privacy
Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HumanResourceServices@lotterywest.wa.gov.au
