Permanent - Full Time
About the role
The new Manager Service Operations position is part of the Information & Communication Technology team and ensures the provision of contemporary and reliable information and records management services, service desk, desktop and application support services for Legal Aid WA, managing positive working relationships with vendors and service providers and ensuring they meet their obligations. The position will oversee the design, planning and delivery of new technology and infrastructure services.
The position encompasses team management, service management, vendor and contract management and financial management. This includes oversight of budgets, financial performance of information management, technical support services and provides advice and guidance to Legal Aid WA in matters relating to information management and technical support services.
About you
The ideal candidate for this role will have:
- Demonstrated experience and understanding of effective information and records management principles.
- Demonstrated experience and ability in implementing and managing customer support services, with a focus on innovation and continuous improvement, developing service metrics and ensuring services are delivered in accordance with agreed service levels.
- Demonstrated experience and ability in strategic planning, utilising conceptual, analytical and problem-solving skills to develop innovative solutions to unique problems.
- Demonstrated experience and ability in building positive organisational culture by guiding, coaching and developing people.
- Demonstrated experience and ability in building and sustaining productive relationships with a diverse range of internal and external stakeholders, facilitating stakeholder groups, and communicating and effectively influencing and negotiating desired outcomes.
- Demonstrated experience and ability in managing expenditure, forecasting and budgeting.
About us and what we can offer you
We offer a strong team working environment, the satisfaction of adding value to the community, and a range of benefits in line with business requirements, which may include professional development opportunities, flexible working and leave arrangements, including opportunities to purchase leave, and a range of health and wellbeing initiatives. Click here to learn more about the benefits we offer employees.
Legal Aid WA is an independent statutory authority funded by the State Government and Commonwealth Governments. We provide over 100,000 legal services to clients each year in the areas of criminal, family and civil law across Western Australia.
Legal Aid WA is a provider of customer centred services and fosters a culture of inclusion. We appreciate differing viewpoints and cultural diversity and value all perspectives as we strive for excellent customer service through process improvements and innovation.
Further information
Please visit www.legalaid.wa.gov.au to find out more about us.
Download the attached Job Description Form for more information about the role. We recommend you review our guide on applying for a job at Legal Aid WA, including eligibility, preparing your application and the selection process, prior to submitting your application.
If you would like to talk to someone about the job, please contact Cameron Gibbs, Chief Information Officer Tel: (08) 9261 6360 or email cameron.gibbs@legalaid.wa.gov.au
For First Nations specific information regarding working at Legal Aid WA, including our First Nations Staff Network, please visit First Nations Employment.
If you are a First Nations person who would like assistance with your application, please contact Jobs and Skills WA online or call them on 13 64 64.
Assessment
The attached Job Description Form (JDF) provides an overview of the role, along with the selection criteria against which you will be assessed throughout the selection process. Alignment with Legal Aid’s values will also be considered in the panel’s assessment of candidates. Please take time to familiarise yourself with the role prior to applying.
How to Apply
Applications are made online. In addition to the questions being asked in the online application, you should also submit:
- A comprehensive CV (max. 5 pages) that showcases your talents and key achievements relevant to the role; and
- A cover letter (max. 3 pages) outlining your relevant experience and demonstrating your ability to meet the selection criteria, paying particular attention to the criteria in bold text the JDF (tip - your written communication skills will also be assessed so be sensible with font and margin sizes).
Qualifications and minimum experience required for the role will also be assessed by the panel at application stage.
Click the “Apply for Job” button at bottom of this page to submit your application.
APPLICATIONS WILL ONLY BE ACCEPTED VIA www.jobs.wa.gov.au.
Please allow enough time to submit your application, as late applications will not be accepted.
Failure to submit the required information may result in the selection panel being unable to fully assess your application.
If you experience technical difficulties submitting your application online, contact Kate Ross on (08) 9261 6451 and quote recruitment ID LA23610.
Substantive Equality
Legal Aid Western Australia is an equal opportunity employer, we recognise the value that people of diverse backgrounds bring to the workforce. We are committed to improving employment opportunities and outcomes through the recruitment, development and retention of people from all diverse backgrounds.
Suitable Australian First Nations applicants may be given priority consideration over non diversity group applicants to achieve public sector outcomes. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Other Conditions
This selection process may also be used to fill other similar vacancies throughout our organisation. Alternatively, should the successful candidate decline or vacate the advertised position, the next most suitable candidate may be selected from this process. Both options remain valid for a period of twelve (12) months (unless otherwise stated) from the completion date of the initial selection process. Should no suitable candidate be identified, or an offer declined, the panel may search for further candidates beyond the closing date.
Appointment to all positions at Legal Aid WA is subject to a satisfactory national criminal history check, integrity and conflict checks, and 100-point identification check.
ATTACHMENTS:
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jdf - manager service operations l7.pdf
You can view and print these PDF attachments by downloading
Adobe Reader.
WORK TYPE:
Permanent - Full Time
LOCATION:
Perth
CLOSING DATE:
2023-12-11 4:00 PM
(YYYY-MM-DD)
