This is a Pool process with permanent full time / part time and fixed term full time / part time opportunities.
About us
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
About the role
The Customer Service Officer is responsible for providing quality customer service to all internal and external customers. They provide an advisory service to all customers in relation to the practices and procedures specific to each jurisdiction and in some areas provide direct support services to the Judiciary.
The positions undertake a range of case management, information management and customer service tasks within a court registry setting for civil and criminal jurisdictions and can also provide in court support to the judiciary. Applicants must also be able to learn how to interpret and apply legislation, policies, and procedures within the business areas they are employed.
You will be required to attend to enquiries either in person or by telephone; assess and process applications; lodge documents into the court database; liaise with the public, legal counsel, and court users; prepare and check legal documents.
About you
Customer Service Officers provide a critical service to court staff and court customers, so it is essential that you respond to staff and customer needs in a timely and professional manner.
Customer Service Officers may be trained in various court functions so you must be willing to constantly learn and change duties as required.
You must be an organised person who thrives in a service delivery position working closely with registry staff and members of the judiciary. You must have highly developed communication skills to deal with a wide range of people to provide advice, information, and assistance.
To work in the Court registry, you will be required to read, analyse, and understand court documents and procedures as well as interpret and apply legislation.
All employees are required to undergo employment screening, which includes a National Criminal History Check and other checks that may be relevant to the position requirements.
How to apply
Please ensure you review the attached 'Job Application Kit' for further information about the requirements of the position. This information will assist you with the preparation of your application.
We require you to submit:
A current comprehensive CV including the contact details of two professional referees and a statement (including specific examples) of not more than two pages detailing the following (in the context of the Job Related Requirements listed in the Job Application Kit):
- Your ability to ensure accuracy and integrity in your work; and
- Your ability and experience in achieving results;
All remaining job-related requirements will be assessed at a later stage in the recruitment process.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click the “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.
Pool Recruitment
This pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however an appointment is not guaranteed.
The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies at similar locations, with the Department of Justice for the duration of the pool.
Candidate Search
If required, we may choose to supplement the field of applications by conducting a Candidate Search.
Equity and Diversity
The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Aboriginal job seekers may contact the Aboriginal Workforce Development Team on aboriginalworkforcedevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.
Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact WorkforceDiversity@justice.wa.gov.au or call (08) 9264 1700 to for a confidential discussion.
Further Information
If you would like further information regarding the position and/or vacancy please contact Deanne Bishop, Principal Project Officer on 9425 2827 or deanne.bishop@justice.wa.gov.au for a confidential discussion.
