We currently have one (1) Full Time, Permanent vacancy for immediate filling.
A Pool will also be running for a period of 12 Months.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
This exciting and dynamic role is an integral part of the Media, Marketing and Audience Development team. The role supports the Membership and Ticketing Coordinator in administering and maintaining the Museum’s ticketing system and membership program; and is part of a fun and passionate team, who love what they do.
About you
We are looking for a dynamic, self-motivated individual who is passionate about delivering the best visitor experience across all channels. You love the challenge of problem-solving in a creative environment and thrive in a fast-paced office where no two days are the same. You are comfortable working across a range of digital, ticketing, and Customer Relationship Management (CRM) platforms.
The successful applicant will be expected to:
- Work in all facets of the ticketing system process and operations, including event ticketing builds for all WA Museum sites, programs and exhibitions.
- Maintain quality-control of the highly critical and sensitive ticketing and CRM system.
- Act as the main point of contact for new and existing members, providing a high level of customer service throughout the membership life cycle.
- Maintain strong communication and working relationships with multiple stakeholders within the organisation to deliver a seamless membership and ticketing experience.
How to apply
Please ensure you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
- A current comprehensive CV including the contact details of two Referees.
- A statement of no more than two (2) A4 pages addressing the following essential work-related requirements (Selection Criteria). Please provide relevant examples to support your claims:
- Experience and working knowledge of large-scale ticketing systems (ideally Tessitura), including experience in customer relationship management, ticketing, event-builds, and sales reporting.
- Excellent organisational and time-management skills, with an ability to work autonomously and as part of a team.
- A passion for problem-solving, with the ability to juggle competing tasks in a fast-paced work environment.
The remaining work-related requirements will be assessed at a later stage in the recruitment process.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.
If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, you can contact Human Resources on (08) 6552 1718.
Further Information
If you would like further information on this opportunity, please contact Rhiannon Fox, Coordinator Ticketing and Membership, on (08) 6552 7327.
Eligibility to Apply
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.
Pool Recruitment
This Pool will be open for a period of 12 months from the day after the breach of standard claim period closes. Permanent, fixed-term, full time, and part time appointments may be offered as vacancies arise, however, an appointment is not guaranteed.
Applicants found suitable for this Pool may be considered for subsequent, similar vacancies within the WA Museum for the duration of the Pool.
Equity and Diversity
The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.
As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal and Torres Strait Islander people are encouraged to apply.
Subsequent Vacancies
Applicants found suitable, but not recommended, for this vacancy may be considered for subsequent similar vacancies at the Western Australian Museum for a period of six (6) months, in accordance with ‘Part 5 (General Appointment)’ of the Commissioner's Instructions No. 2: ‘Filling a Public Sector Vacancy’.
