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Please note, the closing date for this position has been extended to 5pm (WST) on Wednesday, 8 February 2023.
About the PTA
The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Western Australia’s public transport system is recognised as the best in Australia and is one of the most efficient, clean and safe networks in the world. Rail transport is vital for our continued success and growth through our many projects including METRONET to meet the public’s needs and expectations. Moving millions of people needs the skill and commitment of a talented workforce.
PTA is a big deal, as one of the leading public transport systems nation-wide, we continue to get bigger and better! To support the growth, we are expanding our people model to meet the operational demands of today and tomorrow.
This is where you come into play. We are seeking to establish a pool of suitably qualified Service Desk professionals.
Why us?
As a pivotal State Government organisation, we believe in investing in our people, providing training and development opportunities plus career pathways. Maybe you’re seeking more of a stable/permanent opportunity to acquire that family home or buy your new set-of-wheels!?
We would like to invite you to our ‘PTA Technology Showcase 2023’! Where you can network with technology gurus & listen to PTA project intel. It would be great to see you at one of the following:
PTA Technology Showcase 2023
Date: Thursday, 2 February 2023 or Thursday, 16 February 2023
Time: 6-7pm
Location: Public Transport Centre
Address: 116 West Parade, Perth
Acquire your ticket by clicking on one of the following:
Thursday 2 February 2023: Secure your complimentary ticket
Thursday 16 February 2023: Secure your complimentary ticket
Interested? Then please read on…
The Opportunities
Service Desk Analyst:
In this Level 2 role, as a member of the Service Delivery Team, the Service Desk Analyst provides effective services support to staff across the Public Transport Authority (PTA).
There are currently three (3) positions available for immediate filling, two of which are on a permanent basis and one position on fixed term basis until 28 March 2024 with the possibility of extension and/or permanency.
The ideal candidate will have a customer focused approach with the following technical capabilities:
- Possession of ITIL Foundation Certificate and/or significant experience in an ITIL environment.
- Relevant technical expertise and aptitude including relevant technology support activities.
- Experience in mobile device management (Android / iOS: phones, iPads, tablets).
- Demonstrated service delivery experience, including knowledge of the installation of PC hardware and software technologies and use of service management methodology and processes.
The successful applicants will have the ability to work shift work and weekend work as required.
About You
If our team and any of that work sounds interesting to you, and you have relevant expertise that can help us achieve great results, we want to hear from you!
In addition to the technical capabilities, we are interested in persons who can take on those focus areas and who will:
- Fit into a great team environment and genuinely embody our PTA values
- Build and maintain positive relationships with a wide range of stakeholders
- Have the ability to take control and provide solutions under duress environments.
This is a pool recruitment process where suitable applicants will be placed in a pool for 24 months from which full-time, part-time, permanent or fixed term appointments with the possibility of further extension(s) and/or permanency will be made.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
What we can offer:
- Training & Development opportunities
- Career pathways
- Free Travel on Public Transport
- A supportive and dynamic team environment
- Health & Wellbeing programs including an onsite gym
- Subsidised corporate apparel and spectacles
- A key involvement in supporting WA’s Major Infrastructure projects which will make a difference in WA for many generations to come!
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any special requirements relevant to appointment.
Please contact Mr. Aaron Barnes, Service Desk Team Leader or Ms. Carla Casilli, A/ Service Desk Team Leader on (08) 9326 3003 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au
How to Apply
Applicants are requested to provide the following:
- A comprehensive and current resume and covering letter with two work related referees,
- A completed Integrity and Qualification Consent Form (attached) as all PTA positions are subject to ongoing integrity screening.
Lodging your application
Applicants must apply online, using the ‘Apply for Job’ button at the top/bottom of the screen.
Please ensure you allow plenty of time to lodge your application, as no emailed, late pro forma applications will not be accepted.
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