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The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. As a fast-growing economy, Western Australia’s public transport system is recognised as the best in Australia and is one of the most efficient, clean and safe networks in the world. Rail transport is vital for our continued success and growth through our many projects including METRONET to meet the public’s needs and expectations. Moving millions of people needs the skill and commitment of a talented workforce.
The Role
The TTO branch is responsible for the safe and efficient operations of the rail network across the metropolitan area. This includes the operation, security, railcar maintenance and management of the urban rail passenger system.
In this role you will be responsible for the day-to-day handling of customer enquiries, and the processing, research, and management of infringement notices. You will also liaise with external agencies and provide administrative support for the Transit Office.
Ideally, you will have sound knowledge in general administrative procedures, including a good understanding of criminal legislation for the purposes of offence categorisation. You will also have knowledge of relevant sections of the Public Transport Authority’s Act and Regulations.
Additionally you will be familiar with Transperth’s ticketing and fare system.
The Infringement Office can be a very demanding environment. You will need to be switched on and have assurance in your abilities. Additionally, you will need strong communication skills and a level of diplomacy to speak to members of the public with confidence and respect.
Suitable applicants will be placed in a pool for 12 months from which permanent and fixed term appointments will be made.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please refer to the attached Job Description Form (JDF) for full details about the position, including any special requirements relevant to appointment.
Please contact Tiffany Pidala, Transit Manager – Security (08) 9326 2870 for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
How to Apply
Applicants are requested to provide the following:
- A current CV with two work related referees;
- A written application addressing Selection Criteria 1 & 2 from the JDF, in no more than 3 pages; and
- A completed Integrity and Qualification Consent Form (attached) as all PTA positions are subject to ongoing integrity screening.
Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
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