We currently have a Fixed Term, Full Time vacancy for immediate filling for a period of up to twelve (12) months with the possibility of extension and/or permanency.
About us
The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Manager role is responsible for creating a coordinated and unified team of front of house service staff that contribute and drive continual enhancement of the museum-wide commitment to a visitor-centred experience. The position also focuses on the growth of sales across all channels, including retail, upselling, and increasing the utilisation of the Museum’s products and services.
About you
The Visitor Services Manager is required to have strong interpersonal skills, be able to work in a fast paced environment, is service orientated and enjoys building a supporting visitor experience teams.
The successful applicant will be expected to:
- Manage the daily Visitor Services, Retail and Volunteer front of house operations of the site through effective leadership, resource management, planning and evaluation.
- Develop a sales culture and growing commercial opportunities and revenue, across all front facing teams.
- Coach and mentor to support high customer service standards.
How to apply
Please ensure you review the attached Job Description Form (JDF) for further information about the work-related requirements (Selection Criteria) of this position. This information will assist you with the preparation of your application.
We require you to submit:
- A current comprehensive CV including the contact details of two referees
- A statement of no more than two (2) pages addressing the following essential work-related requirements. Please provide relevant examples to support your claims:
- Significant experience in a managerial and leadership role whilst demonstrating a strong track record of providing excellent customer service preferably in an arts or tourism environment.
- Demonstrated experience in developing teams working in multifaceted and diverse visitor experiences and their relationship to quality customer service, including within retail, ticketing, and programming.
- Significant experience in driving sales growth within a diverse team environment.
The remaining work-related requirements will be assessed at a later stage in the recruitment process.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.
To submit your application, click “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.
If you experience technical difficulties applying online, please contact the RAMS Helpdesk on 1300 733 056, in the first instance. For information about the process, you can contact Human Resources on (08) 6552 1718.
Further Information
If you would like further information on this opportunity please contact, Helen Simondson on 6552 1484.
Eligibility to Apply
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.
Equity and Diversity
The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community, and which supports a variety of perspectives.
Subsequent Vacancies
Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies at the WA Museum for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy.
