Why Work With Us?
People need to get to work, home and everywhere in between and businesses rely on our roads. With a rich history dating back to 1926 and exciting future ahead, Main Roads Western Australia is the WA State Government agency responsible for managing the State's road network safely, connecting people and places. Main Roads is not just about roads. It’s about people.
The Goldfields Esperance Region represent the largest region in Western Australia with a land area of 771,276 square kms. With a regional population of 39,242, Goldfields-Esperance is renowned for its lifestyle, its friendly people, snow white beaches and a great sense of community spirit.
The role based in our Kalgoorlie/Boulder office, is an exciting opportunity allowing you to experience the very best of WA’s undisturbed landscapes, national parks and growing regional community.
Don’t take our word for it, click here to see the video.
Why we need you
We are seeking a passionate and motivated individual to join the team in the Goldfields-Esperance Region. You will need strong stakeholder and customer relationship capability and be able to demonstrate the ability to work with the media, public and community groups. Our Kalgoorlie/Boulder Office is a friendly work environment committed to supporting the regional community.
To be successful you will have:
- Proven experience in developing positive, collaborative and professional working relationships with stakeholders and customers.
- Demonstrated communications management skills to promote Main Roads activities and events in the Region including the provision of road conditioning reports and incident management status reports.
- Ability to manage customer service for the Region including timely resolution of customer enquiries and concerns along with managing and preparing written responses to ministerial enquiries and correspondence.
About the Role
The Customer Service Manager is integral to the effective day-to-day operations of the region and is a key part of the Regional Team. To be successful you will be required to manage customer services and communications across the Region including facilitating the implementation of the Stakeholder Engagement Plan. You will be proactive in managing the development, maintenance improvement and integration of customer service initiatives, systems, processes and related tools in collaboration with the Strategy and Communications Directorate.
This challenging and highly rewarding role will require strong skills, knowledge and experience in stakeholder and customer relationships as well as the ability to work and present to the media and public community groups.
This is a great opportunity for a results driven person to develop their career, by joining an innovative team within an organisation. Our environment encourages people to improve business practices and actively contribute to the strategic direction of Main Roads.
What We Offer
At Main Roads, you can have a challenging, flexible and rewarding career that takes you exactly where you want to go with an organisation who supports a healthy work-life balance to help with what is important to you.
In addition to our competitive salary and 10.0% superannuation, the following regional initiatives/benefits may be available to new employees:
- Commuted Overtime Allowance of 13.5 % based on additional 3.45 hours worked per week.
- District Allowance
- Additional Subsidies – Airconditioning and Hot Water.
- Relocation Contribution
- Flexible working arrangements.
- Training and development opportunities.
All specific conditions will be confirmed at the time with the successful applicants.
The road ahead starts with a single step
Please submit the following as part of your application:
- A comprehensive CV demonstrating your relevant skills and abilities
- A covering letter including a statement outlining your skill, knowledge and experience in the following three (3) criteria in no more than three (3) pages:
- Building and enhancing stakeholder and customer relationships.
- Communications management.
- Working with the media and public groups.
For questions about the role, please contact Mark Russell on (08) 9881 0513.
For any general enquires, contact John McKelvie on (08) 9323 6173 or email hrjobs@mainroads.wa.gov.au.
Once you are ready, click the ‘apply’ button. Allow plenty of time to submit your application as late and/or incomplete applications will not be considered.
Our commitment to a diverse and inclusive workplace
As an Equal Opportunity Employer committed to attracting and retaining a culturally diverse workforce and in line with our commitment to improve diversity, we strongly encourage Aboriginal and Torres Strait Islanders, women, people from culturally diverse backgrounds and people with disabilities to apply.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact John Mckelvie on (08) 9323 6173 or email hrjobs@mainroads.wa.gov.au.
Additional Information
All selection criteria listed in the Job Role Statement will be tested throughout the selection process.
Applicants will be required to complete a pre-employment medical assessment and obtain a National Police Clearance prior to appointment as part of this recruitment process.
Applicants deemed suitable for but not appointed to this role may also be considered for appointment to “similar vacancies” within Main Roads subject to business requirements.
To help us find the best candidate, we may undertake an executive search.
Attachments:
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applicant information.pdf
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jrs - customer services manager level 4 p070457 ger cnr.pdf
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working with us.pdf
You can view and print these PDF attachments by downloading Adobe Reader.
