Do you have an interest in historic and cultural heritage with experience in a customer focused environment?
Join one of WA’s most innovative and forward-thinking agencies and be part of something rewarding and exciting.
The Department is an equal opportunity employer and encourages Aboriginal people, young people, people with disabilities, and people from culturally diverse backgrounds to apply for positions within our agency.
Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact our HR Services on (08) 6551 9419 or email recruitment@dplh.wa.gov.au.
The Opportunity:
We are establishing a pool of motivated and enthusiastic Ticketing Officers to join the team at Fremantle Prison.
The Ticketing Officer is part of a team that builds strong and meaningful relationships with visitors and stakeholders through engagement, open and transparent communication, bringing them on our journey in respecting our past, learning from our stories and balancing the historic and cultural heritage in the natural environment.
This role is responsible for providing high quality customer service as a primary point of contact for tour bookings, gift shop merchandise and general visitor information.
This recruitment pool will be valid for a period of twelve (12) months and used to fill permanent or fixed term, part time vacancies as they arise.
To find out more about Fremantle Prison and what it has to offer, please visit https://fremantleprison.com.au/.
About us
The Department of Planning, Lands and Heritage (DPLH) is responsible for planning and managing land and heritage for all West Australians – now and into the future.
We lead and advise on key projects across the state. Our key focus areas are:
- Aboriginal heritage and lands management
- Crown land administration
- Historic heritage conservation services
- Integrated land and infrastructure policy development
- Land use planning and policy development.
What do our employees think about our Department?
We are passionate. Our strength is in our diversity and our shared vision for a better Western Australia – today and tomorrow.
We embrace the challenging but rewarding nature of our work in a flexible, forward-thinking workplace.
Find out about what motivates and fulfils our people in the work they do every day.
To find out more about the Department and what we have to offer, please visit the Careers at the Department page on the DPLH website.
The Department's values are an integral part of how we do business, and we expect all successful candidates to demonstrate that you are the right cultural fit with a positive and can-do attitude, therefore alignment with our values should be incorporated into your application.
Our Values: Integrity – Respect – Collaboration – Professionalism – Innovation
Public Sector Code of Ethics: Personal Integrity – Relationships with others - Accountability
To be successful in this role, you need to demonstrate:
- Experience within a customer service-focused environment.
- Proficiency in the use of Microsoft Office with the ability to adapt and learn new technologies.
- Ability to handle cash transactions using a variety of technologies, such as touch screen displays, cash registers, EFTPOS terminals and ticket printers in accordance with business and human resource management requirements.
Further Information:
If you would like to know more, please give Julie Hemen, Coordinator Visitor Services a call on (08) 9336 9217 or email Julie.hemen@fremantleprison.com.au to discuss the role in further detail. Please do not send your application to Julie Hemen or seek assistance with lodging your application.
How to apply:
Apply now by submitting the following; (Change as needed)
- A maximum two (2) page covering letter, addressing the requirements outlined above;
- A comprehensive CV that clearly shows your skills, experiences and key achievements, including the details of two referees.
Special Requirements for this position:
Applicants are advised of the State Government mandatory vaccination policy for WA workforces. This policy is supported by health directions made under the Public Health Act 2016. These health directions can be found here.
To be appointed to this position, you must be fully vaccinated against COVID-19 (including the booster vaccination when eligible) pursuant to the EMERGENCY MANAGEMENT ACT 2005 (WA) and the Booster Vaccination (Restriction on Access) Directions (No 2) (or their replacements), unless you are exempt from these directions”
The Department will conduct National Police Clearances for applicants successful to this recruitment process.
To be eligible for a permanent appointment to the Western Australian public sector it is essential that you are an Australian citizen or have permanent residency status in Australia. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.
There is no job description form attached to this advert. Job description forms will be provided to shortlisted candidates prior to further assessment taking place.
Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.
If you experience technical issues when submitting your application, contact ramshelpdesk@bigredsky.com, or please call (08) 6551 9419 for any other queries.
Closing Date – Tuesday 29 March @ 4pm
