Job opportunity

Are you experienced in ICT Support?

If so, then we want to hear from you! 

Join one of WA’s most innovative and forward-thinking agencies and be part of something rewarding and exciting. 

The Department is an equal opportunity employer and encourages Aboriginal people, young people, people with disabilities, and people from culturally diverse backgrounds to apply for positions within our agency.

Accessibility: If you have any communication or access needs that require adjustment to allow you to participate in this recruitment process, please contact our HR Services on (08) 6551 9419 or email recruitment@dplh.wa.gov.au.

The Opportunity: 

This role is responsible for delivering a highly responsive customer service focused ICT support including collaboration with technical teams; developing and implementing of ICT best practices and creation of knowledge base articles in a multi-site environment. 

We currently have one (1) full-time permanent position. This process may be used to fill future similar permanent or fixed-term positions that may arise across the WA public sector in the next 12 months from the initial date of appointment. 

About us

The Department of Planning, Lands and Heritage (DPLH) is responsible for planning and managing land and heritage for all West Australians – now and into the future.

We lead and advise on key projects across the state. Our key focus areas are:

• Aboriginal heritage and lands management
• Crown land administration
• Historic heritage conservation services
• Integrated land and infrastructure policy development
• Land use planning and policy development.

What do our employees think about our Department?

We are passionate. Our strength is in our diversity and our shared vision for a better Western Australia – today and tomorrow.

We embrace the challenging but rewarding nature of our work in a flexible, forward-thinking workplace.

Find out about what motivates and fulfils our people in the work they do every day.

Our Activity Based Work (ABW) environment reflects the diverse types of work we do and creates opportunities for us to choose how we work together. We are evolving, reducing our footprint, and strengthening our identity so that together we can continue developing innovative and efficient solutions for Western Australia’s future. To view how we operate in an Activity Based Work environment, please click here.

To find out more about the Department and what we have to offer, please visit the Careers at the Department page on the DPLH website.

The Department's values are an integral part of how we do business, and we expect all successful candidates to demonstrate that you are the right cultural fit with a positive and can-do attitude, therefore alignment with our values should be incorporated into your application.  

Our Values: Integrity – Respect – Collaboration – Professionalism – Innovation 

Public Sector Code of Ethics: Personal Integrity – Relationships with others - Accountability 

To be successful in this role, you need to demonstrate: 

• Experience in deploying ICT hardware and software in a Microsoft-based environment and supporting AV equipment.
• Knowledge of and an ability to use a range of software including IT Service Management (ITSM) tools and Office 365 and Active Directory.
• Demonstrated ability to communicate effectively, both verbal and written, with a range of stakeholders and provide effective customer service.
• High-level time management skills and ability to meet challenging and competing deadlines.
• Demonstrated ability to look beyond the obvious and search for innovative/practical solutions to problems.

Competencies outlined in the Public-Sector Capability Profile for Level 4  are applicable to this role i.e. shapes and manages strategy; achieves results; builds productive relationships; exemplifies personal integrity and self-awareness; communicates and influences effectively.

Further Information: 

If you would like to know more, please give Leigh Kapor a call on (08) 6551 9213 or Leigh.Kapor@dplh.wa.gov.au to discuss the role in further detail. Please do not send your application to Leigh or seek assistance with lodging your application. 

How to apply: 

Apply now by submitting the following; 

• A maximum two (2) page covering letter, addressing the requirements outlined above;
• A comprehensive CV that clearly shows your skills, experiences and key achievements, including the details of two referees.

Special Requirements for this position:

Applicants are advised of the recently announced mandatory vaccination policy for a majority of occupations and workforces in WA. This will be introduced in a phased approach and more information can be found Mandatory COVID-19 vaccination policy for WA workforces (www.wa.gov.au). Should this policy apply to an offer of employment resulting from this recruitment process, prospective appointees will be advised accordingly.

The Department will conduct a National Police Clearance and Pre-Employment Conflict of Interest declaration for applicants successful to this recruitment process. 

To be eligible for a permanent appointment to the Western Australian public sector it is essential that you are an Australian citizen or have permanent residency status in Australia. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.  

Please ensure you have saved your documents in MS Word (.docx files only) or PDF format and have allowed plenty of time to submit your application, as late, emailed and proforma applications will not be accepted. 

If you experience technical issues when submitting your application, contact ramshelpdesk@bigredsky.com, or please call (08) 6551 9419 for any other queries.

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