About us

When you join the Department of Justice, you become part of a people-focused organisation working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

About the role

The Knowledge, Information and Technology Directorate is responsible for providing technology solutions and support to the Department whilst continuously improving its services in support of operations. The Directorate plays a key role in supporting business improvement and efficiencies through integrated information management systems.

As the Information Management Support Officer you will be responsible for undertaking a range of information and records management activities to ensure all corporate, offender and health information and records are captured, classified, maintained, filed or scanned and retrieved in accordance with the Department’s recordkeeping plan, policies, processes and procedures.

The Information Management Support Officer PN 006902

• Assists clients with administrative records creations, in accordance with the Department’s BCS, policies and procedures.
• Assists with inactive records, sentencing and appraisal.
• Assists in file receipt, storage, retrieval, disposal and general maintenance.
• Assists with mail management; processing documents and correspondence; general information management and the provision of administrative and clerical functions.
• Attends to general enquiries and record requests for clients.
• Enters data on HPE Content Manager and / or other Departmental systems as appropriate.
• Other duties as directed.

The Information Management Support Officer PN 013550

• Prepares, scans and indexes offender records and conducts quality assurance and quality improvement on scanned/indexed documents.
• Evaluates and prepares records and information for retention and disposal.
• Digitises hard copy records into the Department’s EDRMS.
• Assists in file receipt, storage, retrieval, disposal and general maintenance.
• Responds to requests for specific offender information in line with policies and procedures to meet legislative requirements.
• Other duties as directed.

Eligibility to Apply

• Valid 'C' class Drivers Licence
• Ability to travel between Perth CBD and metropolitan sites as required
• Ability to lift boxes not exceeding 16kg

About you

Are you looking for an opportunity to work in a dynamic information management team? Are you a driven and enthusiastic self-starter ready to make a meaningful contribution?

The successful candidate will be able to develop and maintain positive working relationships across the organisation. We are looking for an energetic and enthusiastic professional who is able to manage deadlines and priorities in a highly dynamic workplace. To achieve success in this role, you will need to maintain a high level of confidentiality at all times and have good data entry and computer literacy skills.

All employees are required to undergo employment screening, which includes a National Criminal History Check and other checks that may be relevant to the position requirements.

How to apply

We require you to submit:

A current comprehensive CV including the contact details of two referees, and a 3 page statement addressing the following (5) job related requirements and the role specific criteria as found in the job description form, in context of the role specific responsibilities.

• Achieves Results – The ability to see tasks through to completion; reschedule and reorganize work to reflect changes in priority. Applies own expertise to work tasks, learn new products and services and maintain accurate records and files.
• Builds Productive Relationships – the capacity to respond under direction to changes in client needs and expectations, manage progress and keep clients informed and provide prompt and courteous service, as well as the capacity to recognize the value of individual differences and work styles.
• Communications and Influences Effectively – the ability to explain information using language appropriate to the client while limiting the use of jargon, listen and ask questions to ensure understanding and to confirm that the message has been understood and to discuss issues calmly.
• Relevant experience with records and information management including software and support technologies
• Good knowledge of the relevant legislative requirements relating to recordkeeping

All remaining job related requirements and role specific criteria will be assessed at a later stage in the recruitment process.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

To submit your application click the “Apply for Job” button at the bottom of this page. Emailed applications will not be accepted.

Please ensure you review the attached JDF for further information about the job related requirements of the position. This information will assist you with the preparation of your application.

Candidate Search

If required we may choose to supplement the field of applications by conducting a Candidate Search.

Equity and Diversity

The Department of Justice is an equal opportunity employer and is committed to growing the Aboriginal and Torres Strait Islander workforce as a part of EEO Management Plan and its Aboriginal Workforce Development Strategy.  We embrace diversity and encourage applications from a diverse field, people from a culturally and linguistically diverse background, young people and people with disability including Aboriginal and Torres Strait Islander people.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice in accordance with Part 5 (General Appointment) of the Commissioner's Instructions: Filling a Public Sector Vacancy.

Further Information

If you would like further information on this opportunity please contact Olga Gugliotta, Team Leader Administrative Information Management on 9264 1845 for a confidential discussion.