Job opportunity

The Western Australian Museum’s vision is to be an excellent and vibrant Museum, valued and used by all Western Australians and admired and visited by the world.

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community and which supports a variety of perspectives.

Conditions

There are two positions currently being advertised and there will also be a Pool running for a period of 24 months from the initial appointment. Applicants deemed suitable will be placed into this pool where appointments may be considered for similar vacancies for full-time, part-time, casual, fixed term or permanency.

Position 1 - 13288 Customer Relations Officer

This is a part time (0.6FTE or 45 hours per fortnight), fixed term position working 4.5 hours per day Monday to Friday until February 2020 with a possibility of extension or permanency.

Position 2 - 14484 Customer Relations Officer

This is a part time (0.24FTE or 18 hours per fortnight), permanent position working 4.5 hours per day Friday to Saturday.

A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.

Location

These positions are currently located in historic Fremantle, close to the bustling cafe strip and tourist sights. During 2020 the positions will be relocated to Perth when the New Museum for WA opens in the Perth Cultural Centre.

Job Description

As a Customer Relations Officer you will be required to perform the following duties:

• Provide an information, ticketing and booking service to members of the public.
• Maintain customer information within a specialised Customer Relationship Management database.
• Process credit card and Eftpos payments in compliance with audit standards.
• Respond to customer comments and complaints and take appropriate remedial action.
• Other duties as required with respect to the skills, knowledge and abilities of the employee.

How to apply for this position

• Applicants are required to apply on-line and must provide;
• a comprehensive CV
• no more than a three A4 page (Word or PDF document) outlining your skills and knowledge in relation to the Work-Related Requirements that are listed on the attached Job Description Form
• a completed Application Form and Application Question Form (only attach if applying using the below email or submitting via post).
• For further details on how to apply please read the attached ‘Applicant Information Package’.

To submit your application, please click on the Apply for Job button.

If you are unable to apply online, please refer to the attached Applicant Information Package (section ‘Submitting Your Application’).

If you are experiencing technical difficulties, please contact a member of the HR Team on (08) 6552 7585 or email hr@museum.wa.gov.au for further assistance.

Please note that all of the Essential Work-Related Requirements will be assessed at some stage during the selection process.

For further job related information, please contact Heather on (08) 9431 8414 (not to be contacted for an Applicant Information Package).

NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.

To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time.