Graduate Officer – Customer Information [MIS180053]
Level 3 – $69,896 - $75,717 pa + benefits
Customer Information Directorate, Service Delivery Group
Kick start your career and contribute to the growth of WA
Join our award winning graduate program and experience career stretching opportunities within the WA State Government.
Our graduate program has been recognised Australia wide and is a joint initiative between the Department of Mines, Industry Regulation and Safety, Department of Primary Industries and Regional Development, and Department of Jobs, Tourism, Science and Innovation.
The position
The Customer Information Directorate is seeking a recent graduate with a Bachelor of Business, or an approved equivalent bachelor degree, with a business improvement or corporate communications and marketing focus (bachelor degree to be completed in the current or preceding calendar year).
Within the Service Delivery Group, the Customer Information Directorate is responsible for providing frontline customer service and information that is accurate, convenient and professional to meet the needs of DMIRS stakeholders and customers.
Contributing knowledge and skill in business process improvement you will work with teams delivering a wide range of customer services. You will use your technical skill and creativity to review and improve business processes, documentation and training systems. You will also contribute to the design and implementation of a Knowledge Base that will be used across the Customer Information Directorate to support the development and delivery of in house and online customer services.
What we offer
Our program offers an amazing start to your career in the public sector with the opportunity to be part of projects that help develop our State. Benefits of the program include:
- A structured 18 month program
- A starting salary of $69,896pa (plus 9.5% superannuation)
- A permanent position based on successful completion of the program
- A dedicated senior sponsor and mentor, and the opportunity to network with skilled and diverse professionals
- Three month rotations tailored to build your professional expertise
- Rotation opportunities in your home and other government departments
- Targeted and comprehensive training (both formal and on-the-job)
- An award-winning Health and Wellbeing program
- Great work/life balance through flexible working arrangements and leave options
- Metropolitan based locations
Initial employment is on a fixed term contract with provision for permanent appointment following successful completion of the first twelve months. At the end of the program, you will return to a position in the Customer Information Directorate.
To learn more about the Graduate Program and what we have to offer, please visit our website.
How to apply
The graduate program is an equity and diversity employment initiative and therefore we are actively looking for recent university graduates from any of the following diversity groups to be a part of our January 2019 intake:
- people 24 years and under
- people with disability
- Aboriginal and/or Torres Strait Islander people
You must be an Australian citizen or permanent resident to apply.
In order to be considered for this position you must provide the following:
- A copy of your academic record and evidence of your Bachelor of Business, or an approved equivalent bachelor degree, with a business improvement or corporate communications and marketing focus (completed in the current or preceding calendar year).
- Your CV including the names and contact details of two referees.
- A cover letter (maximum three pages) which outlines the following:
- Why you are interested in working at the Department of Mines, Industry Regulation and Safety and how it fits with your career aspirations; and
- A description of your role in a project (university assignment is ok) that you have undertaken or participated in that demonstrates your research and communication skills.
Please note that completion of a National Police Clearance will form part of the selection process.
For tips on how to put together your application, or details about the process, you can find Information for Applicants on our website.
Further information
For more information about the Graduate Program, the application process or documents in an alternate format, please contact Alyce Rengel, Graduate Program Coordinator on (08) 9222 3866.
Suitable applicants may be considered for other similar vacancies within the next twelve months.
The Graduate Program is an equity and diversity employment initiative, within the Department’s Equal Employment Opportunity (EEO) and Diversity Plan. This diversity employment program looks to increase workforce representation of people 24 years of age and under, people with disability and Aboriginal and/or Torres Strait Islander people at the department.
CLOSING DATE: 5.00 pm on Monday, 3 September 2018 (WST)
Your application submission must be complete by the closing time, applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
