Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are looking for a leader to join our Customer Service Delivery branch.

This is an exciting opportunity to lead the delivery of improvement and productivity initiatives within the Driver and Vehicle Services directorate. You will work with our senior leaders and a diverse range of team members providing your expertise on productivity methodologies to champion innovation. You will contribute and drive new innovative ideas that support the Department striving to be a customer service delivery leader for the community of WA.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Chad Simeons, Assistant Director Service Delivery on (08) 6551 6844 or via email at Chad.Simeons@transport.wa.gov.au.

There is currently one (1) permanent position available for immediate filling.

The successful applicant or applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

About you

• Lead collectively by building strong, productive relationships, collaborating across teams and focusing on outcomes that deliver the greatest benefit to the community.
• Think through complexity by applying sound judgement, navigating ambiguity, evaluating risks and opportunities, and making informed decisions in a changing environment.
• Dynamically sense the environment by understanding the political, social and environmental factors that influence outcomes, anticipating stakeholder needs and leveraging relationships effectively.
• Deliver on high leverage areas by maintaining a strong focus on objectives, demonstrating resilience, and driving results in the face of challenges.
• Build capability in others by coaching and developing colleagues, sharing knowledge and fostering a diverse, inclusive and high-performing workplace culture.
• Embody the spirit of public service through integrity, empathy, humility and a genuine commitment to serving Western Australians and achieving positive community outcomes.
• Lead adaptively by embracing change, seeking continuous improvement, understanding your strengths and development areas, and adjusting your leadership approach to suit different situations.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.  
• Not just a job, but an opportunity to develop your career across other areas of transport. 
• Work for an innovative Government agency with limitless long-term career prospects.
• Salary packaging options to lease a new car.
• Discounted gym memberships and health facilities.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.  

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format: 

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2. A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor. 

Applications for this opportunity close at 3pm on Friday, 31 July 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. 

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.