Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia - including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Nicole Starcevich on 0483 338 130 or via email at Nicole.Starcevich@dohw.wa.gov.au. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• opportunity to support our Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

Applicants should note that not all flexible work options are viable in all positions and front-line positions have limited access to part-time, remote work hubs and work from home arrangements due to client needs and operational demands. Specific queries should be directed to the contact person nominated in the advert.

 About The Roles:

Customer Service Officer – Level 2

Provides advice and assistance to customers on all aspects of services and products available from Housing Service Delivery.

Business Support Officer – Level 3

Provides effective and efficient business and administrative support to the Service Delivery Regional management and assists with the performance of the service delivery functions of the regions.

Property Services Officer – Level 3

This position is responsible for managing, controlling and monitoring the property maintenance functions for a designated number of properties within the Housing Management Services area as part of a team, ensuring compliance, accountability and quality control is maintained.

Housing Services Officer – Level 3

The position is responsible for the provision of property and tenancy management services associated with the agency’s owned and leased properties. The position ensures ongoing consultation and communication with a diverse group of stakeholders, including tenant’s real estate agents, contractors, government agencies, local authorities and departmental staff, to ensure that a customer focussed service is delivered.

Regional Recovery Officer – Level 4

This position is responsible for managing and coordinating all debt recovery for tenants in occupation within the region. Further to this, the position is expected to negotiate outcomes that save tenancies that are at the highest risk of eviction where the Department has the opportunity to proceed with eviction.

The location of all roles are Kalgoorlie. The Business Support Officer also has the option to be located in Esperance.

How to Apply:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).

1. A maximum two (2) page summary that clearly outlines how your skills, capabilities and relevant experience will contribute to and support the Division in the context of the relevant Public Sector Commission Capability Profile (attached).

Additional Application Instructions

If you are applying for multiple positions, please submit one statement addressing the capability framework for the highest level position you are applying for. When you apply online you will be prompted to select which position/s you are applying for. You will be assessed against the capability framework for all roles you have applied for.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

Please contact Nicole Starcevich on 0483 338 130 for further information about the positions (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact Erin Mathews via email on HRRecruitment@communities.wa.gov.au, mentioning the vacancy reference number HRC0271522 for assistance.

Currently there are multiple permanent full-time or fixed-term full-time positions available for filling.  Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of twelve (12) months and may be used to fill other similar full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.