Do you enjoy helping people and working in a professional, service‑oriented environment? Court and Tribunal Services is seeking enthusiastic administration and customer service professionals to support access to justice and deliver clear, reliable services to the Western Australian community.

Court and Tribunal Services is seeking to establish a pool of suitable applicants to fill permanent and fixed‑term opportunities at level 2 across customer service and administrative support roles. Positions are available within the Perth CBD, metropolitan and regional courts. This pool will be open for a period of twelve (12) months, during which appointments may be made subject to business requirements and operational needs.

Jurisdictions include: Magistrates Court, Children’s Court, Coroner’s Court, Tribunal and  Review Boards, Office of Criminal Injuries Compensation, Fines Enforcement Registry, Sheriff’s Office, Family Court, District Court, Supreme Court, and the State Administrative Tribunal.

Interested in learning more? Join one of our virtual information sessions - Click here to secure your spot!

About Justice

When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

About the roles

Our level 2 roles are critical to providing excellent customer and advisory services on court practices and procedures to all our internal and external customers, as well as comprehensive administrative court support. We undertake a variety of customer service and administrative support activities, including document lodgement, front counter, call centre, case management, information management and support services for the judiciary.

Registry Officers contribute to the overall efficiency and effectiveness of the court undertaking data entry, record keeping, document management and other administrative duties.

Front Counter Officers represent the face of the court providing quality information and assistance to internal and external customers attending to enquiries in a fast-paced and busy environment.

Contact Centre Officers is a back-office role where officers manage a high volume of incoming call and emails, offering vital information and procedural advice, as well as processing applications.

Case Management Officers provide case management and administrative support to the Judiciary, including in-hearing support. In addition to this, attend to customer inquiries either in person or by telephone.

About you

As an employee, the responsibilities of your role may include:

• Attend enquiries either in person or by telephone.
• Handle difficult customer interactions in a courteous manner.
• Provide an advisory service in relation to practices and procedures.
• Lodge documents into the court and tribunal’s database.
• Liaise with legal counsel, WA Police and court and tribunal users.
• Prepare and check legal documents.
• Attend court to assist Judicial Officers in court hearings.

We are looking for people with:

• Strong interpersonal, written and verbal communication skills.
• Resilience and the ability to remain calm under pressure.
• A high level of empathy, professionalism and accuracy in the delivery of information to a diverse range of customers.
• Ability to work well with technology and competently operate computer systems.
• Ability to learn how to interpret and apply legislation, policies and procedures.

Note: when considering whether this opportunity is suitable for you, it is important to reflect on the nature of the work undertaken within Courts and Tribunals. Certain level 2 positions may require exposure to evidentiary material, including but not limited to photographs, videos, written statements, and oral information, which may be confronting or distressing. Court and Tribunal Services is committed to minimising staff exposure to such material wherever practicable and provides comprehensive training, services, and resources to ensure employees are appropriately supported in managing these aspects of the role.

Benefits and opportunities

• Career pathway opportunities, including higher duties and secondments may be provided in line with business needs.
• Learning and development opportunities to support your ongoing growth and professional development throughout your career.
• Health and wellbeing programs and initiatives, including a Fitness Passport, corporate health cover discounts and access to our EAP (Employee Assistance Program).
• Salary packaging, four weeks annual leave, up to 15 days personal leave per year, repealed public holidays, time in lieu and the possibility of work-related travel to regional locations.

Application process

There are three key ways to learn more about CTS and the roles available:

• Attend an Information Session – this is the most effective way to explore the roles in depth. You will have the opportunity to ask questions, gain a clear understanding of the selection process, and hear directly from experienced staff. Sessions are delivered online via Microsoft Teams, and an email address is required to register. Click here to register for your free ticket and secure your spot.
• Read the CTS Jurisdiction Guide (attached to this advertisement), which provides an overview of each court and tribunal jurisdiction, outlines the key roles and responsibilities involved, and explains how Court and Tribunal Services operates. The guide also describes the duties commonly performed in level 2 roles.
• Read the Recruitment Pool Applicant Guide (attached to this advertisement), which outlines the recruitment process, job‑related requirements (selection criteria), and provides helpful tips for online applications and interviews.

How to apply

Please ensure you review the attached guide’s for further information about the requirements. This information will assist you with the preparation of your application.

We require you to:

1. Provide a comprehensive Resume/Curriculum Vitae that clearly outlines your transferable skills, relevant experience, and key achievements.
   • This is a competitive recruitment process. Applications and resumes will be assessed at the shortlisting stage to determine how well an applicant’s skills, knowledge, and abilities align with the role requirements. Applicants must ensure that all information and written responses submitted are their own original work. The use of artificial intelligence (AI) tools to generate or substantially edit application content is strongly discouraged, as it may not accurately reflect an applicant’s genuine skills, experience, or suitability for the role.
2. Indicate your preferred work location(s), jurisdictions and working schedule preferences during the online application.
3. Provide two (2) recent professional referees who can confidentially comment on your skills, abilities and work performance. Recent school leavers with limited professional experience may provide alternative referees e.g., teachers and coaches. Referees may be contacted at any stage throughout the recruitment process.

Note: Applications that do not include a resume will not be progressed further in the selection process.

Assessment of job-related requirements (selection criteria) will occur at the interview stage.

Eligibility for employment

To be eligible for a permanent appointment to the Western Australian public sector employment, you must have one of the following prior to appointment:

• Australian citizen or permanent residency status in Australia, or
• A visa with unrestricted stay and work rights.

To be eligible for fixed term employment to the Western Australian public sector, you must have:

• Documentary evidence (i.e. a working visa) of your entitlement to live and work in Australia for the duration of the fixed-term employment.

All employees are required to undergo employment screening, which includes a National Criminal History Check.

Regional applicants must have a C Class Drivers Licence and ability to travel on light aircraft.

For further job-related information

For further information or enquiries regarding the pool process, please contact us at: CourtandTribunalServicesHR@justice.wa.gov.au.

Equity and Diversity

The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people, and other diversity groups.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on AboriginalWorkforceDevelopment@justice.wa.gov.au or call (08) 9264 1700 for culturally appropriate application advice.

Applicants with disability requiring adjustments or accessibility support at any stage of the selection process can contact the hiring manager as listed under the ‘For further job-related information’ section.

Submitting your application

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk ramshelpdesk@bigredsky.com on 1300 733 056 for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.