This is a permanent full-time position commencing June 2026
The Teacher Registration Directorate comprises three branches: Registration and Customer Services, Investigations and Compliance, and Policy and Quality Assurance. It provides secretariat and operational support to the Teacher Registration Board of Western Australia, enabling the Board to carry out its statutory responsibilities effectively.
The Directorate’s core purpose is to uphold the public interest by ensuring teachers are appropriately registered and teacher education programs are accredited in line with legislative requirements. Through its work, it promotes high professional standards, supports regulatory compliance, and contributes to safeguarding the wellbeing and best interests of children.
The Role
Provides comprehensive administrative, reception, and clerical support within a high‑volume call centre environment, managing a large volume of incoming calls and emails daily. Responds to enquiries promptly and professionally, performs accurate data entry, prepares correspondence, and administers customer financial transactions including invoicing, receipting, and payment processing. Ensures the timely and accurate preparation of documentation while maintaining high standards of confidentiality and privacy for applicant and customer records.
Delivers informed advice on teacher registration matters, including complex enquiries, while supporting regulatory functions and ensuring compliance with relevant legislation and policy frameworks. Assists applicants, colleagues, and stakeholders with registration processes and procedures, and supports criminal history check processes through identity verification interviews and related administrative tasks.
Oversees finance-related duties such as cash handling, reconciliation of payments, and weekly banking. Contributes to maintaining statistics, reviewing policies and procedures, and identifying trends, risks, and emerging issues affecting service delivery, working collaboratively with senior staff to support continuous improvement and effective resolution strategies.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 12% employer contributed superannuation.
- Generous leave entitlements including annual, personal, long service and parental leave.
- Professional development opportunities and study leave/assistance.
- Access to salary packaging (in accordance with relevant industrial instruments).
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Narelle White, Manager Customer Service, Teacher Registration on (08) 9223 9125 or emailing narelle.white@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position
- A two (2) page statement addressing the following statement and selection criteria 3 and 4
- Provide an example of a time you have worked in a high volume call centre environment where you had to provide excellent customer service giving advice or guidance on regulations, legislation or policy.
Selection Criteria
3. Demonstrate well developed interpersonal skills, including the ability to build and maintain effective working relationships.
4. Demonstrate well developed computer application skills and knowledge of website troubleshooting processes.
Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE1040689
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Wednesday, 13 May 2026
