Hello,
are you… An innovator? A problem solver? A team player? A customer
focused thinker? Committed to helping others? Interested in
contributing to the health of all Western
Australians?
This
is an exciting time for HSS and we’re looking for adaptable,
motivated, and resilient people to join our growing
team.
Before you
read this job ad, please note, HSS can make reasonable adjustments
to allow you to fully participate in the application and interview
process. If this is relevant for you, please refer to the contact
details under the ‘Application and Interview Support’ section of
this job ad.
About
HSS
As the Western Australian Government agency providing
shared services to the state’s public health system, we provide a
suite of financial, ICT, procurement and supply, and workforce
services to more than 65,000 employees across WA’s public health
services and hospitals.
Put simply,
we work behind the scenes to ensure the WA health system runs
smoothly.
Whether you
work in our corporate offices, at our customers’ sites, or at our
warehouses Boorda and Jindakoort located in Jandakot - we are
one united team of over 1,500 people.
Our vision
is to provide great services to our customers,
be a valued partner, and support the health of all
Western Australians. We seek to achieve this by delivering on our
purpose of supporting our customers to provide excellent health
care.
Find out
more about us www.hss.health.wa.gov.au
Your new role
We are seeking an enthusiastic and suitably
experienced person for the role of Customer Relationship
Manager.
We currently
have 1 Permanent Full Time position and 1 Fixed Term Full Time
position for 12 months with the possibility of extension(s) and/or
permanency.
As a member
of Customer Relationships, you will be responsible for:
- Contributing
to the strategic direction and management of HSS in line with
HSS strategies.
- Managing
and improving customer experience and ensuring a high level of
service through the delivery of key initiatives and strategies
across HSS
- Aligning
business needs, systems and processes with meeting customer
requirements
- Owning
and resolving complex customer issues and implementing
mitigating actions
- Identifying,
designing and implementing service enhancement initiatives to
meet customer needs and enable continuous
improvement.
Please view
the Job Description Form (JDF) attached which provides a full
statement of duties for the position.
If you
thrive in a fast paced, multifaceted working environment, and are
eager to contribute to our purpose of supporting our customers to
provide excellent health care, we would love to hear from
you.
Why
join our team
Be part of
an organisation that enables you to make a meaningful contribution
and positively impact the community in which we live.
We’re guided
by five values in everything we do at HSS – in the way we work, how
we make decisions and the way we behave:
- We put
our customers at the heart of what we do
- We value
and care for each other
- We
promise, we own, we do
- We will
find a way
- We make
a difference together
At HSS, we
embrace diversity and believe that our best services come from a
workplace where varied perspectives and experiences are welcomed
and encouraged.
We are
committed to creating an equitable and diverse workforce and
encourage applications from people with disability, Aboriginal
people, people from culturally diverse backgrounds, members of our
LGBTQIA+ community, women, youth and mature age.
HSS is
committed to growing our Aboriginal workforce as part of WA Health
Aboriginal Workforce Policy. As a measure to achieve equality,
Section 51 of the Equal Opportunity Act 1984 applies to this
position and Aboriginal and Torres Strait Islander peoples are
encouraged to apply.
WA Health
engages staff in positions of trust and responsibility. WA Health
policies require applicants to undertake a criminal records
screening and integrity checking as part of the appointment
process. As well as undertaking a criminal record screening and
integrity checking, you may also be required to undertake a working
with children check (if required for the role) and a pre-employment
health assessment. We may ask referees to comment on your integrity
and past demonstration of ethical behaviour. Please note that
adverse information does not necessarily disqualify an applicant
but will be considered as part of the appointment
process.
Benefits
of working with HSS
In addition
to a competitive salary, we offer you a range of benefits, which
may include (in line with operational requirements):
- 12%
employer contributed superannuation into a fund of your choice.
For further information on superannuation
click here
- Access
to generous salary packaging arrangements
- Professional
development opportunities and study
leave/assistance
- Flexible
working and leave arrangements
- Discounts
with our corporate partners
- Health
and well-being initiatives
- Employee
Assistance Program
- Other
professional and location-based allowances.
Want
to know more?
Please
contact Julia Evans on 0439 935 007 if you
would like to discuss more about the role and team you’ll be
working with.
Are you ready to apply?
To be
successful with your application, you are required to:
- Have a
valid working visa (for fixed term appointments) or be an
Australian citizen, permanent resident, or have a visa to live
and work indefinitely in Australia (for permanent
appointments).
- Undertake
a criminal record screening, a pre-employment health assessment
and integrity check, as part of the appointment process. We may
ask referees to comment on your integrity and past
demonstration of ethical behaviour.
Application
and interview support
If you have
any access needs that may require adjustments to allow you to fully
participate in the application and interview process, please
contact the HSS Work,
Health and Safety team.
If you are
an Aboriginal person who would like assistance with your
application, please contact Jobs
and Skills WA on 13 64 64.
How
to apply
You’ve heard from us, now we’d like to hear from
you.
Submit your
application online by clicking the ‘Apply for Job’ button at the
bottom of this page. You will need to provide:
- a cover
letter with no more than 3 pages that
demonstrates you have the skills and experience we are looking
for (as outlined in the JDF), with particular focus on the
selection criteria (also outlined in the JDF);
- a
comprehensive CV that clearly shows your experience relevant to
this role; and
- the
names and contact details of
2 professional referees. It is preferable
for one of your referees to be your current supervisor or
manager.
Please allow
plenty of time to submit your application, as late, emailed
and proforma applications will not be accepted.
Submitting
your application
Your application must be submitted online by
4:00 pm on 7 April 2026. You must have a current,
valid email address to apply online and this email address will be
used by HSS to communicate with you.
If you
experience difficulties while applying online, please contact HSS
on 13 44 77 (select option 2 from the menu options) for immediate
assistance during business hours.
As the
submission is system generated, any submissions on, or
after, 4:00pm on the closing date cannot be accepted.
Other information for applicants
Whilst this
selection process will initially be used to fill this vacancy, it
may also be used to appoint applicants, assessed as suitable during
this selection process, to the same or other similar positions at
HSS for up to 12 months.
Thank you
for considering a role with HSS.
