This is a ten (10) month fixed term, full-time position commencing ASAP
Statewide Services provides the services and supports required schools to enable student achievement, with a focus on those students and schools that need it most. It encompasses both school and system-facing service delivery. While the branch primarily exists to support schools, we also have an important system-facing role supporting strategy and policy development.
Service Design and Support provides the shared functions and support needed to provide better services to schools. It also coordinates, implements and supports programs, initiatives, and special projects. Its purpose is to provide strategy, policy and program oversight and operational support to Statewide Services.
The Role
The Service Design and Support Directorate of the Statewide Services Division is seeking to appoint a highly motivated, organised, and flexible Project Support Officer with strong communication skills, to join their team. Service Design and Support facilitates and is involved in a number of projects and initiatives. As such, flexible skills and initiative are highly valued.
Primarily, the Project Support Officers will provide information, advice, and support to Western Australian public schools regarding the Department’s Third-Party Services Catalogue associated with the Students Online in Public Schools Policy. This includes the appropriate use of third-party software applications to ensure that the disclosure of students’ personal information is consistent with the Australian Privacy Principles.
The successful applicant will maintain project databases and systems; monitor, and review administrative support data; identify risks, and provide reports to senior management. Initiative and a focus on efficiency and continuous improvement of systems and processes are highly valued. The Project Support Officers will assess and respond to requests for information and services resolving or escalating issues as appropriate. Strong ICT skills and experience in creating and maintaining complex Microsoft Forms and Excel spreadsheets are desirable.
The roles require a high level of customer service engagement, including fostering and maintaining customer relations, and effective working relationships with internal and external clients to support the provision of a quality support service. Within this role, you will also work with other business units to ensure integrated service delivery to schools and the system. You will be involved in supporting other strategic projects and initiatives as needed.
Professional Benefits
We are conveniently located in Padbury and our employees enjoy a range of benefits which include:
- 12% employer contributed superannuation.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Megan Alder, Principal Consultant on (08) 9402 6220 or by emailing Megan.Alder@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated well developed verbal and interpersonal communication skills, including the ability to liaise effectively with a wide range of individuals at all levels.
- Demonstrated well developed research, conceptual and analytical skills, including the ability to develop solutions to problems and issues.
- Demonstrated well developed written communication skills, including the ability to develop and deliver training programs and support materials.
- Demonstrated well developed organisational and customer service skills, including the ability to contribute to team outputs and targets.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE1033302
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Friday, 27 March 2026
