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RECRUITMENT VIDEO
VCID No: 720145
Hello, are you… An innovator? A problem solver?
A team player? A customer focused thinker? Committed to helping
others? Interested in contributing to the health of all Western
Australians?
This is an exciting time for HSS and we’re looking for
adaptable, motivated, and resilient people to join our growing
team.
Before you read this job ad, please note, HSS can make
reasonable adjustments to allow you to fully participate in the
application and interview process. If this is relevant for you,
please refer to the contact details under the ‘Application and
Interview Support’ section of this job ad.
About HSS
As the Western Australian Government agency providing shared
services to the state’s public health system, we provide a suite of
financial, ICT, procurement and supply, and workforce services to
more than 65,000 employees across WA’s public health services and
hospitals.
Put simply, we work behind the scenes to ensure the WA health
system runs smoothly.
Whether you work in our corporate offices, at our customers’
sites, or at our warehouses Boorda and Jindakoort located in
Jandakot - we are one united team of over 1,500 people.
Our vision is to provide great services to our customers,
be a valued partner, and support the health of all
Western Australians. We seek to achieve this by delivering on our
purpose of supporting our customers to provide excellent health
care.
Find out more about us www.hss.health.wa.gov.au
Your new role
We are seeking an enthusiastic and suitably experienced person
for the role of Customer Experience Consultant.
This is a Recruitment Pool for Permanent and Fixed Term
Full Time appointments with the possibility of extension(s) and/or
permanency.
As a member of Health Support Services (HSS) Customer Experience
Business Unit, you will be responsible for:
- Responding to and solving customer interactions at first
contact or directing the interaction to the appropriate
business unit for resolution.
- Consistently delivering a high quality of customer service
to our customers.
- Promoting the Contact Centres role and services.
- Processing documents to a high level of accuracy.
Please view the Job Description Form (JDF) found above which
provides a full statement of duties for the position.
If you thrive in a fast paced, multifaceted working environment,
and are eager to contribute to our purpose of supporting our
customers to provide excellent health care, we would love to hear
from you.
Why join our team
Be part of an organisation that enables you to make a meaningful
contribution and positively impact the community in which we
live.
We’re guided by five values in everything we do at HSS – in the
way we work, how we make decisions and the way we behave:
- We put our customers at the heart of what we do
- We value and care for each other
- We promise, we own, we do
- We will find a way
- We make a difference together
At HSS, we embrace diversity and believe that our best services
come from a workplace where varied perspectives and experiences are
welcomed and encouraged. We are committed to creating an equitable
and diverse workforce and encourage applications from people with
disability, Aboriginal and Torres Strait Islander people, people
from culturally diverse backgrounds, members of our LGBTQIA+
community, women and youth.
Benefits of working with HSS
In addition to a competitive salary, we offer you a range of
benefits, which may include (in line with operational
requirements):
- 12% employer contributed superannuation into a fund of your
choice.
- Access to generous salary packaging arrangements
- Professional development opportunities and study
leave/assistance
- Flexible working and leave arrangements
- Discounts with our corporate partners
- Health and well-being initiatives
- Employee Assistance Program
- Other professional and location-based allowances.
Want to know more?
Please contact Gina D'Souza on 0424 150 248 if you would like to
discuss more about the role and team you’ll be working with.
Are you ready to apply?
To be successful with your application, you are required to:
- Provide evidence in relation to residency: to be eligible
for appointment, applicants must have a valid working visa (for
fixed term appointments) or be an Australian citizen, permanent
resident, or have a visa to live and work indefinitely in
Australia (for permanent appointments).
- Undertake a criminal record screening, working with
children check (if required for the role), a pre-employment
health assessment and integrity check, as part of the
appointment process. We may ask referees to comment on your
integrity and past demonstration of ethical behaviour.
Application and interview support
If you have any access needs that may require adjustments to
allow you to fully participate in the application and interview
process, please contact the HSS Work, Health and
Safety team.
If you are an Aboriginal person who would like assistance with your
application, please contact Jobs
and Skills WA on 13 64 64.
How to apply
You’ve heard from us, now we’d like to hear from you.
Submit your application online by clicking the ‘Apply for Job’
button at the bottom of this page. You will need to provide:
- a comprehensive CV that clearly shows your experience
relevant to this role; and
- the names and contact details of two (2) professional
referees. It is preferable for one of your referees to be your
current supervisor or manager. Applicants who meet the
requirements will be contacted to do an online assessment.
Ensure you have saved your documents in one of the following
formats .doc, .xls, .pdf, .rtf or .ppt. Please be aware that that
.docx or .xlsx files are not accepted
formats.
Please allow plenty of time to submit your application,
as late, emailed and proforma applications will not be
accepted.
Submitting your application
Your application must be submitted online by the closing time
above. You must have a current, valid email address to apply online
and this email address will be used by HSS to communicate with
you.
If you experience difficulties while applying online, please
contact HSS on 13 44 77 (select option 2 from the menu options) for
immediate assistance during business hours.
As the submission is system generated, any submissions
on, or after, 4:00pm cannot be accepted.
WA Health is committed to growing the Aboriginal
workforce as a part of WA Health's Aboriginal Workforce Policy. As
a measure to achieve equality, Section 51 of the Equal Opportunity
Act 1984 applies to this position. Aboriginal people are encouraged
to apply.
This is an “open-ended” recruitment pool, and as such the
following should be noted:
- The panel will monitor this recruitment pool for
applications, and will assess on a regular basis.
- Suitable applicants will be placed in a pool from which
appointments may be made when similar vacancies
occur.
- Appointments may be made from this pool until
31/12/2026.
Thank you for considering a role with HSS.
