Program Kaartdijin are seeking to establish a pool of Project Support Officers for fixed term, full-time and part-time vacancies which may arise during 2026 and up to the end of May 2027. Appointments may be offered at any time for vacancies that commence during this period.
Program Kaartdijin (the Program) has been established to procure and configure a functionally fit, technologically robust solution to replace the current School Information System (SIS) used in more than 800 public schools across Western Australia. The Program vision is to provide a contemporary school and student administration, timetabling and finance solution connecting people, processes and systems for school communities now and into the future.
Phase 2 deployment started in 2025, introducing capabilities for managing enrolments and finance. Timetabling will start in 2026. As a school transitions to Phase 2, their access to SIS Classic will move to read only.
The Role
Are you looking for a new challenge? Do you want to be part of a major transformational change? If so, join our dynamic and collaborative team!
We are seeking highly dedicated and motivated Project Support Officers to join the Support team.
The program values are:
- integrity in all we do
- open and transparent communication
- collaborative approach – shared goals and objectives
- commitment and cooperation
- value all contributions
- exceptional customer service.
As a Project Support Officer, you will provide support for school staff after their Phase 2 deployment. You will provide high-level customer service and support, helping schools to successfully use their new systems. With Program Kaartdijin, you will actively collaborate with the Training, Communications, ICT, Schools and Finance teams to deliver smooth and effective support.
Ideal applicants have strong practical experience in troubleshooting and problem-solving issues. You’ll need to learn quickly, think on your feet, and adapt your approach as different schools have different needs.
Suitable applicants will assist with the advice and support to schools, provide solutions to issues raised, and maintain a focus on customer service delivery.
While experience in schools, timetabling and finance is preferred, it is not essential. We welcome applicants with the right skills and mindset, as training will be provided.
Experience with school systems such as Timetabling, RM Billing, RM Finance, Asset Manager or TechnologyOne CiA will be highly regarded. Experience with Timetabling in a school context will also be highly regarded.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 12% employer contributed superannuation.
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Ian Goodall, Principal Project Officer, Support on (08) 9264 4074 or by emailing ian.goodall@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A three (3) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated practical knowledge and understanding of system implementation operations and using application systems that support these operations.
- Demonstrated practical skills and experience in providing system implementation support at an organisational and operational level.
- Demonstrated ability to support customers through system implementation by responding to enquiries, resolving issues, and building user capability and confidence.
- Demonstrated practical written, oral and interpersonal communication skills, with the ability to consult, negotiate effectively and maintain collaborative partnerships with internal and external stakeholders.
- Demonstrated well developed ability to provide high-level customer-focused services.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE1030325
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 23 March 2026
